Front Office Porter

The Edinburgh Grand, a Luxury Collection Hotel; Greater London; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Hotel room discount

Birthday day off

Maternity/adoption leave

Course sponsorship

F&B discount

Refer a Friend £250 bonus

Flexible working

Wagestream

Employee assistance

Free meals on duty

Social and wellness events

Résumé du poste

RBH Hospitality Management's Edinburgh Grand in Edinburgh is seeking a Front Office Porter to warmly welcome guests, assist with luggage and support the Front Office team.

You will be part of a guest-centric culture with flexible shifts and a benefits package including room rates, birthday leave, staff discounts and more.

Qualifications

• A warm, friendly and professional approach to guest service.
• Excellent communication skills with guests from diverse backgrounds.
• Good knowledge of Edinburgh or enthusiasm to learn and share recommendations.
• Team-focused approach, collaborating with Front Office and other departments.

Responsabilités

• Welcome guests warmly and professionally, creating a great first and last impression.
• Assist guests with luggage on arrival and departure, handling belongings with care.
• Support Front Office with guest requests, deliveries, and luggage storage.
• Escort guests to rooms and provide information about the hotel and local area.
• Be a friendly ambassador for Edinburgh and help guests make the most of their stay.
• Arrange guest transportation when required, e.g., taxis.
• Keep entrance, lobby and Front Office areas clean and welcoming.
• Collaborate with hotel teams to ensure a seamless guest experience.
• Handle guest belongings and equipment safely following health and security procedures.
• Support the wider team to uphold high service standards.

Connaissances

Guest service

Communication

Teamwork

Flexible

Attention to detail

Description du poste

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Edinburgh Grand, part of Marriott’s prestigious Luxury Collection, is located in the heart of Edinburgh’s New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world‑class service. As Scotland’s first Luxury Collection hotel, we’re proud to deliver an unforgettable guest experience with a strong sense of place and heritage.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance ProgrammeSocial and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE PORTER AT THE EDINBURGH GRAND

What you\'ll be doing...

• Welcome guests warmly and professionally, creating a great first and last impression of The Edinburgh Grand.
• Assist guests with their luggage on arrival and departure, ensuring their belongings are handled with care.
• Support the Front Office team with guest requests, deliveries, luggage storage and other day-to-day requirements.
• Escort guests to their rooms and provide helpful information about the hotel, its facilities and the local area.
• Be a friendly and knowledgeable ambassador for Edinburgh, sharing recommendations and helping guests make the most of their stay.
• Assist with guest transportation arrangements, including taxis and other travel requests where required.
• Keep the entrance, lobby and Front Office areas clean, tidy and welcoming at all times.
• Work closely with the Front Office and wider hotel teams to ensure a smooth and seamless guest experience.
• Handle guest belongings and hotel equipment responsibly, following all health, safety and security procedures.
• Be ready to support the wider team wherever needed, helping to create the high standards of service expected at The Edinburgh Grand.

WHAT WE NEED FROM YOU

• A warm, friendly and professional approach, with a genuine passion for looking after guests.
• Excellent communication skills and confidence when speaking with guests from a variety of backgrounds.
• A helpful and proactive attitude, always looking for ways to make a guest\'s stay more enjoyable.
• Good knowledge of Edinburgh or an enthusiasm for learning about the city and sharing recommendations.
• A team-focused approach, working closely with Front Office and other departments to deliver a seamless experience.
• Good attention to detail, particularly when handling guest belongings and responding to requests.
• The ability to remain calm, organised and professional in a busy hotel environment.
• Flexibility to work a variety of shifts, including weekends and evenings, depending on business needs.
• Previous hotel or customer service experience is welcomed but not essential — we are looking for someone with the right attitude and willingness to learn.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.