Front Office Manager

RBH; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course sponsorship

F&B discount at RBH hotels

Refer a Friend scheme

Job summary

RBH is seeking a Front Office Supervisor to lead the front desk team and deliver exceptional guest service. You will oversee check-in/out, billing accuracy, and daily operations while coaching staff and maintaining high service standards.

The role requires 1–2 years in a supervisory front desk position within hospitality, with strong communication, budgeting, and PMS experience (Opera). Flexible hours and weekend work are involved.

Qualifications

• 1–2 years front desk supervisory/management in hospitality.
• Proven ability to lead a team, coach for performance and deliver service.
• Excellent communication and interpersonal skills for guest resolution.
• Strong organisational and administrative abilities for daily ops.
• Experience with budgeting, forecasting and cash handling.

Responsibilities

• Lead front office team to deliver outstanding guest service and welcome guests.
• Address guest needs promptly, build loyalty and resolve issues professionally.
• Oversee check-in/out, room assignment accuracy and billing processes.
• Recruit, train and mentor front desk staff; conduct regular training.
• Manage front office budgets, control expenses and forecast finances.
• Maintain occupancy, rates, guest profiles and generate reports.

Skills

Front desk leadership

Guest service

Communication

Organisational skills

Budgeting & forecasting

Cash handling & accounts receivable

PMS experience (Opera)

MS Office

Tools

Opera PMS

Microsoft Office

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you'll be doing...

• Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
• Address guest needs promptly and professionally, building lasting impressions and guest loyalty
• Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
• Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction
• Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management
• Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members

WHAT WE NEED FROM YOU

• A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
• Proven record of effectively leading a team, building positive dynamics, and coaching for performance
• Exceptional communication and interpersonal skills, with a passion for delivering high‑quality guest service and resolving issues professionally
• Strong organizational abilities to manage daily operations and administrative tasks efficiently
• Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles
• Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
• Resourceful, solution‑oriented, and comfortable making decisions under pressure
• Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact .