Front Office Night Host

The July B.V.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative hospitality brand is seeking dynamic Front Office Night Hosts to create memorable experiences for guests at a premium aparthotel in London. This role involves managing reception operations during the night, ensuring guest comfort, and maintaining a positive atmosphere. With a focus on personal touches and seamless service, you'll play a vital role in shaping the future of hospitality. Join a team that values your ideas and offers opportunities for personal growth and exciting perks, all while working in a vibrant and supportive environment.

Benefits

Annual bonus

Personalized training opportunities

Dedicated self-care day

Community engagement day

Employee hotel rates

Team drinks and events

Friends & Family Rate

Qualifications

• Friendly and proactive, anticipating guests' needs.
• Exceptional communication skills for clear team interaction.

Responsibilities

• Manage reception operations and ensure guest comfort.
• Handle late check-ins and overnight requests.

Skills

Exceptional communication skills

Proactive customer service

Team collaboration

Ability to work independently

Positive attitude

Job description

At The July, we are on the hunt for an authentic Front Office Night Hosts, or as we call it: Night Guest Service Pro’s for our newest addition: a premium aparthotel in the heart of London, Victoria, scheduled to open in June 2025. The location will be a sustainable city oasis with 114 studios and two residential apartments. The property will also be home to a restaurant, bar, and deli, serving both neighbors and guests, ensuring our spaces stay lively and vibrant all day and night.

The July is where great stories begin…

The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We are a group of apartment-hotels driven by delivering the best experience the world has ever seen, for guests staying one night or one year.

From Amsterdam to the world! Together with our shareholders APG and Aware Super, we are implementing our strategy of international growth as owner-operator. Our teams have the ambitious goal to develop multiple new apartment-hotels across prime European cities like London, Dublin, Paris, Lisbon and Barcelona. Each location has the local stories and spirit interwoven throughout the apartment-hotel’s distinctive design.

The Job

Your shift kicks off at 23:00 with a team handover, setting you up to manage reception operations, making sure every guest has what they need for a comfortable stay. You’ll be the first point of contact for late check-ins, answering questions, and handling any overnight requests. But you're not just a point of contact – you’ll also monitor the hotel's atmosphere and ensure the safety of both guests and staff. As the night winds down, you’ll prep everything for the morning team, take care of wake-up calls, and wrap things up by 7:00.

Your role is all about providing seamless experience for our guests while keeping the energy positive and relaxed throughout the night. Think of it as the perfect balance between keeping things running smoothly and adding that personal touch that makes all the difference!

What we are looking for

• Ready to work the night shifts from 22:00/23:00 to 07:00/08:00 hrs.

• You’re friendly and proactive, always anticipating guests' needs and making them feel at home before they even ask.

• Brings energy and enthusiasm to the team, always ready to get started with a positive attitude.

• You can handle things on your own but also work very well as part of a team.

• Exceptional communication skills – verbal and written – to ensure clear communication within the team.

What’s in it for you?

In our flat organization, within an informal working atmosphere, your ideas are highly valued.

• In addition to a competitive salary, you can earn an annual bonus.

• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential.

• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement.

• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels.

• Team drinks, events & outings to (never) forget!

Wanna create a warm feeling? Want to build the future of hospitality and apartment living?

Come and tell us your story!

We’re part of The July
The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We build beautifully designed spaces in different locations around the world. The aim? For guests to completely relax, go on new adventures, and create interesting connections. In short, to stay their way.www.thejuly.com