Front Office Manager: Elevate Guest Experience

Valor Hospitality; Eastleigh; On-site; GBP 33,000 - 40,000; Full time

Job summary

Valor Hospitality’s Holiday Inn Southampton - Eastleigh is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision, using commercial know-how to raise service levels across the front desk.

We operate 7 days a week, 365 days a year and offer career training alongside brand programmes.

Responsibilities

• Lead the front office team and drive guest experience.
• Monitor guest satisfaction and set departmental targets.
• Maintain high standards of service and professional appearance.
• Ensure flexible shift coverage to support 7-day operation.

Job description

Valor Hospitality’s Holiday Inn Southampton - Eastleigh is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision, using commercial know-how to raise service levels across the front desk.

We operate 7 days a week, 365 days a year and offer career training alongside brand programmes.