Front Office Manager | 5 Luxury Resort in the Mediterranean

COREcruitment; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international luxury hotel in the Mediterranean is seeking an experienced Front Office Manager. You will lead a team of 20 professionals and ensure seamless guest experiences based on Forbes 5-star standards. The ideal candidate has a proven track record in managing large luxury hotel operations, possesses expert knowledge of OPERA, and embodies a passion for hospitality within a multicultural environment. This role offers competitive compensation and career progression opportunities within a prestigious group.

Benefits

€3,000 – €4,000 gross salary

Career progression opportunities

Work in a world-class destination

Qualifications

• Proven experience as Front Office Manager in a 300+ room 5-star hotel.
• Direct experience within a Forbes 5* rated or high-end luxury environment.
• Expert-level knowledge of OPERA Cloud/V5 required.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage daily operations of the Front Desk in a high-volume hotel.
• Maintain and elevate service levels per Forbes 5* Standards.
• Mentor a diverse international team and foster professional growth.
• Drive efficiency in guest data and billing management through OPERA.
• Handle guest feedback and transform challenges into opportunities.

Skills

Leadership

Guest service excellence

Team development

Multicultural team management

OPERA proficiency

Fluency in English

Tools

OPERA Cloud

Job description

Front Office Manager | 5 Luxury Resort in the Mediterranean

Set against the backdrop of the Mediterranean, this 5-star property is a benchmark for luxury and scale. With over 300+ bedrooms and an international clientele, they blend the warmth of Mediterranean hospitality with the rigorous precision of global luxury standards.

The Property

Set against the backdrop of the Mediterranean, this 5-star property is a benchmark for luxury and scale. With over 300+ bedrooms and an international clientele, they blend the warmth of Mediterranean hospitality with the rigorous precision of global luxury standards.

The Role

As Front Office Manager, you will be the heartbeat of the hotel’s operations. You will lead, inspire, and develop an international team of 20 professionals, ensuring that the guest journey—from pre‑arrival to departure—is seamless, personalized, and reflective of a true 5‑star experience.

• Strategic Leadership: Manage the daily operations of the Front Desk, for a high‑volume, 300+ room environment.
• Standard Bearer: Maintain and elevate service levels in line with Forbes 5* Standards and/or international 5‑star benchmarks.
• Team Development: Mentor a diverse, multicultural team of 20, fostering a culture of excellence and professional growth.
• System Expertise: Drive efficiency through OPERA, ensuring guest data, key info and billing are managed with absolute precision.
• Guest Centricity: Act as the primary point of escalation for guest feedback, turning challenges into opportunities for "wow" moments.

The Profile

• The Experience: You have a proven track record as a Front Office Manager in a 300+ room 5‑star hotel.
• Luxury Pedigree: Direct experience within a Forbes 5* rated or high‑end 5* luxury international environment is essential.
• The Manager: You are a natural leader with experience managing large, international teams and a passion for multicultural work environments.
• Technical Proficiency: Expert‑level knowledge of OPERA Cloud/V5 is required.
• The Personality: You are resilient, ultra‑organized, and possess that specific Mediterranean flair for hospitality combined with a "perfectionist" mindset.
• Languages: Fluency in English is mandatory; other languages are advantageous.

Package & Benefits

• Salary: €3,000 – €4,000 Gross per month (depending on experience).
• Opportunity to work in a world‑class destination with a prestigious international team.
• Career progression opportunities within a global luxury group.