Front Office Manager

LEONARDO HOTELS; Newcastle upon Tyne; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Special rates on rooms

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training programs

Job summary

Leonardo Hotel Newcastle is seeking a Front Office Manager to lead the front desk team, set service standards, and ensure smooth operation of all guest touchpoints. You’ll drive guest satisfaction and support daily hotel operations on a busy shifts schedule.

You’ll act as an ambassador for Leonardo Hotels, mentor colleagues, and collaborate with other departments to deliver memorable experiences. Duties include overseeing duty manager shifts and delivering KPI targets with a fun, Engaged team.

Responsibilities

• Direct the strategic initiatives and objectives of the Front Office department and manage day-to-day operations through team engagement.
• Act as an ambassador for Leonardo Hotel Newcastle and the wider Leonardo Hotels estate, upholding company vision and values.
• Lead a vibrant front office team to deliver exceptional guest service and exceed guest expectations.
• Complete Duty Manager shifts as required and collaborate with other departments to ensure memorable guest experiences.

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations. If you’re our ideal Front Office Manager, you will: • Create a fun and engaged department to deliver on KPIs and support your team to achieve these • Have a passion for hospitality and be a role model for your hotel • Bring your positive energy to work with you every day • Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel! Some of the perks our Front Office Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Front Office Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!