Front Office Manager

Leonardo Hotels; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Special room rates across the UK &

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Training and progression programmes

Job summary

Leonardo Hotel Newcastle is seeking a Front Office Manager to lead the Front Office team and drive guest service excellence. You will shape daily operations, maintain brand standards, and collaborate with other departments to create memorable guest experiences.

In this role, you will oversee Duty Manager shifts, mentor staff, and contribute to training programmes and progression opportunities within the hotel group.

Responsibilities

• Direct the strategic initiatives and objectives of the Front Office department.
• Manage day-to-day operations through engagement of the team.
• Act as ambassador for Leonardo Hotel Newcastle and the Leonardo Hotels estate, upholding service standards.

Job description

## Front Office ManagerApply: Leonardo Hotel Newcastle: Full time: Posted Yesterday: JR106331Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations. If you’re our ideal Front Office Manager, you will: • Create a fun and engaged department to deliver on KPIs and support your team to achieve these • Have a passion for hospitality and be a role model for your hotel • Bring your positive energy to work with you every day • Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel! Some of the perks our Front Office Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Front Office Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!