Front Office Manager

Threadneedles Hotel Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a prestigious boutique hotel in the heart of London. As a Front Office Manager, you will play a pivotal role in ensuring that every guest enjoys a memorable experience. Your leadership will guide the front of house team, where your ability to anticipate guest needs and respond with professionalism will shine. This role offers the chance to work in a dynamic environment, collaborating with various departments to maintain high standards of service. If you are passionate about hospitality and ready to make a significant impact, this is the perfect opportunity for you to thrive in a vibrant and supportive team.

Benefits

28 days’ holiday rising to 33 with length of service

Employee of the Quarter Awards

Career development programmes

Outstanding service incentives

Lifestyle savings and discounts

Health and wellbeing platform

Health Care cash plan

Pension scheme

Complimentary passes to Thermae Bath Spa

Referral fee for recommending candidates

Qualifications

• Experience in managing front office operations in a luxury hotel.
• Strong communication skills and ability to build guest relationships.

Responsibilities

• Manage the front of house operations for a unique guest experience.
• Liaise with departments to resolve guest requests and issues.

Skills

Opera knowledge

Customer service

Front office management

Communication skills

Team collaboration

Education

Experience in a 4 or 5-star hotel

Assistant Manager experience

Tools

Hotel management software

Customer relationship management tools

Job description

Job Ref: YTL1904 Branch: Threadneedles Hotel Location: Threadneedles Hotel, London (Central) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: 5 shifts per week, including weekends Hours per week: 40 hours Posted date: 02/12/2024 Closing date: 15/01/2025

Front Office Manager at Threadneedles Hotel

This is a fantastic opportunity to join one of City of London’s finest boutique properties. The unique 74-bedroom five-star hotel is part of The Autograph Collection from Marriott. Perfectly situated in Central London, we're just moments from Bank Tube Station.

The Role of a Front Office Manager

Leading from the front, this is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience with us by anticipating their needs and responding accordingly.

Day to day you will liaise with other departments to resolve guest requests, ensuring effective follow-up has taken place to confirm their queries have been met to their satisfaction, always dealing with customers in a professional and friendly manner.

You will be part of the hotel emergency response team, responsible for reporting guest and employee incidents. Within this role, you will need to be flexible and work collaboratively to support other departments during high business levels, and appropriate training will be provided.

We are looking for someone who has experience in a similar role for a 4 or 5* deluxe hotel or is ready to step up from an experienced Assistant Manager role. Opera knowledge is essential for this role.

The ideal candidate

We are looking for a candidate who is passionate about hospitality and committed to fostering strong relationships with our guests and team. If you have a proven track record in managing front office operations and are eager to create memorable experiences that lead to guest loyalty, we want to hear from you.

You should be approachable, efficient, and able to manage challenges with a focus on maintaining high standards of guest care and satisfaction. The successful applicant will have confident communication skills, be friendly, organized, efficient, and flexible.

Our Top Ten Benefits

1. 28 days’ holiday rising to 33 with length of service (including bank holidays).
2. Recognition of positive contributions Employee of the Quarter Awards.
3. Investment into your career with our apprentice and development programmes.
4. Outstanding service incentives for receiving exceptional guest feedback.
5. Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
6. Interactive health and wellbeing platform.
7. Health Care cash plan benefits package.
8. Contributing to your future with the Pension scheme.
9. Two complimentary passes per year to Thermae Bath Spa.
10. £500 referral fee if you recommend someone to work for us.

YTL Hotels

Threadneedles Hotel is one of six hotels and properties operated by YTL Hotels in the UK. Every day, our stars craft inspired experiences that help us achieve our culture of service excellence.

If you feel this unique opportunity is for you and you would love to join our team, please apply now.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.