Front Office Manager

Staycity Group; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading aparthotel operator as a Front Office Manager at Wilde in London. In a fast-paced environment, you'll lead the front desk team, ensuring exceptional guest experiences and driving operational excellence. Embrace a culture of inclusivity where your contributions are valued and celebrated. Enjoy a range of benefits and be a pivotal part of our innovative journey to create memorable stays for our guests.

Benefits

Paid family leave

Fully paid maternity leave

Fully paid paternity leave

Fully paid surrogacy leave

Fully paid adoptive leave

Bonus scheme

Discounted overnight stays

Refer and earn scheme

Cycle to work scheme

Paid volunteer days

Employee Assistance Program

Qualifications

• 4+ years front office experience in lifestyle or luxury hotels preferred.
• Local market knowledge is preferred.

Responsibilities

• Ensure smooth front desk operations and manage guest inquiries.
• Address feedback and resolve disputes professionally.
• Maintain Health and Safety standards while managing team.

Skills

Adaptability

Guest Satisfaction

Communication

Leadership

Job description

Welcome toWilde,a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our nextFront Office Managerat Wilde. Embrace the high-paced, evolving environment with enthusiasm and curiosity. AtWilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Paid family leave

• Maternity Leave: 26 weeks fully paid (>1 year of service)

• Paternity Leave: 6 weeks fully paid (>1 year of service)

• Surrogacy Leave: 24 weeks fully paid (>1 year of service)

• Adoptive Leave: 24 weeks fully paid (>1 year of service)

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and your friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 4+ years relevant front office experience within a lifestyle or luxury hotel is preferred ideally with managerial or supervisory experience

• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• To ensure the smooth running of the front desk on a daily basis, liaising between the guests and all other departments in a very clear manner
• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner. Compile action plans and adjust where necessary.
• You will be responsible for verifying payments upon guest check-in or ensuring the reservation is guaranteed, following established procedures for various payment methods.
• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
• Take responsibility for Health and Safety while on shift, and manage team members

• Be the Ultimate Brand Ambassador:Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride. Make sure all Wilde procedures are implemented and controlled in line with our Brand guidelines, standards and SOPS’s
• Stay Driven, Stay Motivated:Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Understand Your Guests:Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence:Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect:Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community:Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Wilde journey today! Take the leap and click "apply" now!