FRONT OFFICE MANAGER

Platinum Recruitment Consultancy; London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading consultancy is seeking a Front Office Manager for a prestigious London hotel. In this role, you will oversee front desk operations, ensure exceptional service, and manage staff efficiently. The ideal candidate will have prior supervisory experience in a 4 or 5-star hotel and a strong commitment to customer service.

Benefits

28 Days holiday including bank holidays

Discounted dental and health cover

Bonus structure in place

Perk Box with high street discounts

Special rates for family & friends across the group

Discounts on food & beverage

Qualifications

• Prior experience in a similar Front Office Supervisory or Manager role preferred.
• Exceptional customer service skills and strong communication skills required.
• Friendly demeanor and ability to manage teams.

Responsibilities

• Manage daily operations of the front office department.
• Ensure team awareness of hotel procedures and provide high-level customer service.
• Arrange staff rotas and undertake duty management shifts.

Skills

Customer service

Communication

Team management

Tools

Opera PMS/Cloud systems

Job description

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Besides the fantastic opportunity to show your talent and develop as a key member of the Management team, take a look at some of the perks on offer:

• 28 Days holiday including bank holidays
• Discounted dental and health cover
• Special rates for family & friends across the group
• Discounts on food & beverage
• Perk Box with high street discounts
• Bonus structure in place

Package

Salary from £38,000 to £42,000 p.a. depending on experience

Why choose our Client?

Our client is conveniently located within walking distance from the world-renowned shopping streets of Oxford Circus and Regent Street, making it a great area to shine as Front Office Manager. This is an exciting opportunity to play a crucial role in ensuring the smooth and efficient operations of the front desk.

What’s involved?

As Front Office Manager, you will be responsible for managing the daily operations of the front office department, ensuring all staff are aware of hotel procedures and regulations, and providing a high level of customer service at all times. You will support the team by arranging rotas according to business levels and undertaking duty management shifts as necessary.

Prior experience in a similar Front Office Supervisory or Manager role is preferred, ideally from a 4 or 5-star London hotel background. Exceptional customer service skills, a friendly demeanor, and strong communication skills both verbal and written are essential. Familiarity with Opera PMS/Cloud systems is an advantage.