Front Office Manager

Klarent Hospitality Limited; Almondsbury; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Staff discounts

Learning & progression

Friends & family rates

Employee assistance

Leisure club access

Long service awards

Refer a friend bonus

Annual social events

Free parking

Staff meals

Uniform provided

Starbucks on site

Recent refurbishment

Restaurant & lounge access

24-hour room service

Job summary

DoubleTree by Hilton Bristol North, part of Klarent Hospitality Limited, is seeking a Front Office Manager to lead our busy front desk team. You will supervise staff, drive guest satisfaction, manage occupancy, and oversee budgets and reports in a fast-paced hospitality environment.

We value leadership, diversity and development. Expect great staff discounts, progression opportunities, free parking, employee assistance and a collaborative team focused on service excellence.

Qualifications

• Proven experience as a Front Office Manager or in a similar customer-facing role
• Strong leadership, organizational, and multitasking skills
• Excellent verbal and written communication abilities
• Proficient in MS Office and front desk software (PMS ONQ)
• Ability to remain calm under pressure and solve problems effectively
• High level of commercial awareness and sales capabilities

Responsibilities

• Supervise and coordinate front office staff
• Ensure high levels of guest or client satisfaction through prompt and courteous service
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks

Skills

Front office leadership

Customer service

Communication skills

MS Office

PMS ONQ

Tools

ONQ PMS

Job description

• Supervise and coordinate front office staff
• Ensure high levels of guest or client satisfaction through prompt and courteous service
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks, DoubleTree by Hilton Bristol North offers the ideal location for meetings, special events and weddings. Eight meeting and banquet rooms offer flexible space for events with up to 180 guests and our beautiful outdoor courtyard offers the perfect place for photographs and summer events.
  We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Proven experience as a Front Office Manager or in a similar customer-facing role
• Strong leadership, organizational, and multitasking skills
• Excellent verbal and written communication abilities
• Proficient in MS Office and front desk software (Property Management Systems and ONQ)
• Ability to remain calm under pressure and solve problems effectively
• High level of commercial awareness and sales capabilities

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth., Easily accessible from both the M4 and M5 motorways, DoubleTree by Hilton Bristol North offers a convenient location, just 8 miles from the city center and close to popular attractions, museums and art galleries. Business travelers will also appreciate our close proximity to many corporate clients. You'll feel welcome from the moment you arrive at our hotel. Step into the newly refurbished lobby and savor a DoubleTree chocolate chip cookie. Our stylish guest rooms feature modern amenities including WiFi access and 32-inch LCD TV's. Upgrade to a Deluxe Room to enjoy extra amenities including a welcome tray, Nespresso machine, fluffy bathrobes and slippers, one-hour extended checkout and more. Our LivingWell Health Club features a 24-hour fitness room, swimming pool, sauna, spa pool and steam room. When you're feeling hungry, head to Brunel's Hat Restaurant for delicious British classics or settle into the cozy sofas in the lounge bar with a freshly brewed Starbucks coffee. 24-hour room service is also available for the ultimate convenience.

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided, Excellent location, easily accessible from M4 and M5 motorways and only 8 miles from Bristol's bustling city centre
• We proudly serve Starbucks Coffee in the hotel
• Recently refurbished bedrooms with modern amenities
• Brunel's Hat Restaurant and Lounge Bar, and 24 hour room service
• Flexible meeting and banquet space for events and weddings with up to 180 guests
• LivingWell Health Club with fitness centre, swimming pool, sauna, spa pool and steam room