Front Office Leader — Elevate Guest Experience

Ennismore; Greater London; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

Pension

Life insurance

Health plan

Free night stay

Employee discounts

Career progression

Volunteer days

Job summary

The Hoxton Shepherd’s Bush in London is seeking an experienced Assistant Front Office Manager to support the Front Office Manager and lead our reception team to deliver a memorable guest experience.

You’ll work flexible shifts including days and nights, weekends, and holidays, coaching staff, optimizing occupancy, and maintaining smooth operations across front desk and guest services at The Hoxton Shepherd’s Bush.

Qualifications

• Experience delivering memorable guest experiences in hospitality.
• Previous Duty Manager or Assistant Front Office Manager experience is an advantage.
• Strong coaching and team development skills.
• Familiar with Opera or similar front desk systems; knowledge of GDS is a plus.
• Able to handle diverse guest requests and maintain a positive attitude.

Responsibilities

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hoxton experience for our guests.
• Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to feel empowered and supported.
• Support the Duty Managers and collaborate with Hoxton teams on selling strategies and occupancy.
• Assist and deputise for the Front Office Manager in Head of Department tasks when required.
• Contribute to the hotel’s success by ensuring correct rates, managing overbooking, and keeping the house full and happy.
• Ensure smooth operations and a well-presented environment; work with the team to resolve issues.

Skills

Guest experience

Team development

Front office management

Opera PMS

GDS

Tools

Opera PMS

GDS

Job description

The Hoxton Shepherd’s Bush in London is seeking an experienced Assistant Front Office Manager to support the Front Office Manager and lead our reception team to deliver a memorable guest experience.

You’ll work flexible shifts including days and nights, weekends, and holidays, coaching staff, optimizing occupancy, and maintaining smooth operations across front desk and guest services at The Hoxton Shepherd’s Bush.