Front Office Lead — Guest Experience & Team Coach

The Hoxton; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Health plan

Wellbeing support

Staff discounts

Free night stay at The Hoxton

Job summary

The Hoxton Shepherd's Bush is seeking an Assistant Front Office Manager to lead our Front Office team with warmth and efficiency. You’ll support the Front Office Manager and ensure an effortless, memorable guest experience from arrival to check-out.

Ideal candidates bring hospitality experience at a supervisory level, a passion for coaching, and comfort with Opera or similar systems, while embracing a diverse, energetic team culture.

Qualifications

• Great guest experience is essential for every interaction.
• Experience as a Duty Manager or Assistant Front Office Manager is advantageous.
• Passionate about coaching and developing your team.
• Experience handling diverse guest requests with grace.
• Familiarity with Opera or similar front desk systems and GDS is a plus.

Responsibilities

• Oversee day-to-day Front Office operations and inspire receptionists.
• Lead by example; coach, support, and empower the team.
• Support Duty Managers and optimise selling strategies for occupancy.
• Deputise for the Front Office Manager as needed.
• Ensure correct rates, manage overbookings, and keep the house full.

Skills

Guest experience

Team development

Front Office

Opera/GDS

Flexibility

Tools

GDS systems

Job description

The Hoxton Shepherd's Bush is seeking an Assistant Front Office Manager to lead our Front Office team with warmth and efficiency. You’ll support the Front Office Manager and ensure an effortless, memorable guest experience from arrival to check-out.

Ideal candidates bring hospitality experience at a supervisory level, a passion for coaching, and comfort with Opera or similar systems, while embracing a diverse, energetic team culture.