Front Office Leader: Elevate Guest Experience & Team

Crimson Hotels Group; Woking; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team discounts

Health benefits

EAP & wellbeing

Learning & development

Recognition programs

Job summary

Crimson Hotels Group is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences at our London-area property. You will lead the team on shift, supervise check-in/check-out, and help maintain high service standards in a fast-paced environment.

You will work closely with other departments to resolve issues, guide staff development, and ensure smooth operations from arrival to departure, while embodying our values of care,

Qualifications

• Experience in a supervisory role within a branded hotel.
• Strong written and verbal communication skills.
• Confident with hotel systems and a fast-paced environment.

Responsibilities

• Support the Front Office Manager in the smooth running of the front office operations.
• Lead and motivate front office team on shift and manage check-in/out processes.
• Resolve guest queries with professionalism and coordinate with other departments to ensure a seamless guest experience.

Job description

Crimson Hotels Group is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences at our London-area property. You will lead the team on shift, supervise check-in/check-out, and help maintain high service standards in a fast-paced environment.

You will work closely with other departments to resolve issues, guide staff development, and ensure smooth operations from arrival to departure, while embodying our values of care,