Front Office Leader: Elevate Guest Experience

LGH Hotels Management Ltd; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

24/7 Employee Assistance Programme

Refer a friend scheme

Pension Scheme

Free meals on duty

Cycle to Work

Job summary

LGH Hotels Management Ltd in Glasgow is seeking an experienced Front Office Manager for the Glasgow Argyle Hotel, Signature Collection by Best Western. You will lead the Front Office team, shaping the guest experience from check-in to check-out and collaborating with other departments to ensure a seamless stay.

The role requires strong leadership, empathy and clear communication, with a focus on delivering exceptional service, developing staff, and driving occupancy and revenue while maintaining

Qualifications

• Experienced Front Office professional ready to lead with confidence, empathy and clarity.
• Ability to bring structure and calm to busy, guest-focused environments.
• Motivates others to feel secure, valued and capable at work.
• Understands that great guest service starts with an engaged team.
• Communicates clearly under pressure and resolves challenges.
• Creates welcoming, well-run spaces for guests and colleagues.
• Balances operational excellence with human connection.

Responsibilities

• Lead, motivate and support Front Office team to deliver a high-quality guest experience.
• Ensure front desk operations, including check-in/out and billing, are accurate and efficient.
• Develop clear procedures to support smooth daily operations.
• Collaborate with other hotel departments for a joined-up guest journey.
• Review guest feedback and use it to improve service.
• Train, coach and develop team members.
• Implement initiatives to drive revenue and occupancy while maintaining service quality.

Skills

Front Office

Leadership

Customer service

Communication

Team motivation

Job description

LGH Hotels Management Ltd in Glasgow is seeking an experienced Front Office Manager for the Glasgow Argyle Hotel, Signature Collection by Best Western. You will lead the Front Office team, shaping the guest experience from check-in to check-out and collaborating with other departments to ensure a seamless stay.

The role requires strong leadership, empathy and clear communication, with a focus on delivering exceptional service, developing staff, and driving occupancy and revenue while maintaining