Hospitality Ops Leader & Strategy Driver

Dalata Hotel Group; Cambridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate (€60 / £60) on Dalh

Friends & Family rate

Extra annual leave days

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Job summary

Dalata Hotel Group in the UK is seeking a dynamic Deputy General Manager to lead daily hotel operations, shape service standards and drive performance. You will report to the General Manager and motivate heads of departments to deliver exceptional guest experiences.

The role requires 3-4 years in deputy/operations leadership within a large hotel, strong commercial acumen, and proven ability to develop people and manage KPIs while contributing to strategic hotel growth.

Qualifications

• 3-4 years of experience in a Deputy, Operations or Senior Manager role within a large hotel.
• Experience in people leadership and motivation.
• Strong commercial awareness and experience in managing KPIs, targets, costs and revenues.
• Proven ability to develop and nurture talented employees.
• Strong communication skills, with comfort in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence at all levels of the organization.

Responsibilities

• Provide strategic support to the General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver exceptional service.
• Oversee succession planning by leading the development and continuous learning of hotel staff.
• Maintain the highest level of customer care within the property.
• Support the hotel's profitability and cost management efforts.

Skills

People leadership

KPI management

Strategic thinking

Communication skills

Job description

Dalata Hotel Group in the UK is seeking a dynamic Deputy General Manager to lead daily hotel operations, shape service standards and drive performance. You will report to the General Manager and motivate heads of departments to deliver exceptional guest experiences.

The role requires 3-4 years in deputy/operations leadership within a large hotel, strong commercial acumen, and proven ability to develop people and manage KPIs while contributing to strategic hotel growth.