Front Office Lead: Elevate Guest Experiences

Miiro Hotels; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

4 on 4 off

20 days holiday

Discounted room rates

Training and development

Free meals on shift

Pension

Career progression

Job summary

Miiro Hotels in London is seeking an exceptionally talented Assistant Front Office Manager to maintain consistent standards and guest satisfaction across our properties. The role requires leading the front desk team, managing check-ins and check-outs, and ensuring a welcoming guest experience.

You will run duty manager shifts, implement upselling techniques, and collaborate with other departments to deliver Brilliantly Considered Stays for every guest.

Qualifications

• Proven front desk experience with supervisory exposure.
• Experience with room booking systems.
• Strong leadership and proactive guest service mindset.

Responsibilities

• Lead and support the front desk team for seamless operations.
• Manage guest check-ins and check-outs to high standards.
• Run duty manager shifts and handle hotel operations.
• Apply upselling techniques to enhance revenue.
• Coordinate with departments to ensure service excellence.

Skills

Leadership

Communication

Guest service

Supervisory experience

Tools

Room booking systems

Job description

Miiro Hotels in London is seeking an exceptionally talented Assistant Front Office Manager to maintain consistent standards and guest satisfaction across our properties. The role requires leading the front desk team, managing check-ins and check-outs, and ensuring a welcoming guest experience.

You will run duty manager shifts, implement upselling techniques, and collaborate with other departments to deliver Brilliantly Considered Stays for every guest.