Assistant Front Office Manager: Guest Experience Leader
St Martins Lane Hotel
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
St Martins Lane Hotel in Covent Garden, London, seeks an Assistant Front Office Manager to lead the front desk and guest services with poise and warmth. You will partner with the Front Office Manager and ensure seamless guest journeys from check-in to farewell, upholding luxury standards and personal touches.
Ideal candidates bring supervisory luxury-hotel experience, a guest-first mindset, strong leadership, and flexibility for shifts and events.
Qualifications
- Previous supervisory/assistant management experience in a luxury hotel.
- Guest-first mindset with calm, confident problem-solving.
Responsibilities
- Lead and support the front office team across reception, concierge, and guest services.
- Ensure smooth daily operations and exceptional guest experiences.
- Handle escalations with confidence, empathy, and a solutions-first mindset.
- Coach and develop team members to deliver service with personality and polish.
- Collaborate with housekeeping, F&B, and reservations to ensure seamless communication.
- Step up as acting manager when needed — because you’ve got the poise and the plan.
- Free meals on duty and other staff benefits mentioned.
Skills
Job description
St Martins Lane Hotel in Covent Garden, London, seeks an Assistant Front Office Manager to lead the front desk and guest services with poise and warmth. You will partner with the Front Office Manager and ensure seamless guest journeys from check-in to farewell, upholding luxury standards and personal touches.
Ideal candidates bring supervisory luxury-hotel experience, a guest-first mindset, strong leadership, and flexibility for shifts and events.
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