Assistant Front Office Manager

Miiro Hotels; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

4 on 4 off

20 days holiday

Discounted room rates

Training and development

Free meals on shift

Pension

Career progression

Job summary

Miiro Hotels in London is seeking an exceptionally talented Assistant Front Office Manager to maintain consistent standards and guest satisfaction across our properties. The role requires leading the front desk team, managing check-ins and check-outs, and ensuring a welcoming guest experience.

You will run duty manager shifts, implement upselling techniques, and collaborate with other departments to deliver Brilliantly Considered Stays for every guest.

Qualifications

• Proven front desk experience with supervisory exposure.
• Experience with room booking systems.
• Strong leadership and proactive guest service mindset.

Responsibilities

• Lead and support the front desk team for seamless operations.
• Manage guest check-ins and check-outs to high standards.
• Run duty manager shifts and handle hotel operations.
• Apply upselling techniques to enhance revenue.
• Coordinate with departments to ensure service excellence.

Skills

Leadership

Communication

Guest service

Supervisory experience

Tools

Room booking systems

Job description

Introducing Miiro… Inspired by the Latin word meaning 'I wonder' or 'I marvel', we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there's a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe's most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they've had a brilliantly considered stay.

Creating 'Brilliantly Considered Stays' is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We are looking for an exceptionally talented Assistant Front Office Manager. The Assistant Front Office Manager will maintain consistent standards of service and ensuring customer satisfaction. Create a working environment that supports the organisational values.

Assistant Front Office Manager Responsibilities

• Manage and support the front desk team, ensuring seamless operations and outstanding guest experiences.
• Handle guest check-ins and check-outs, maintaining high standards of service.
• Conduct duty manager shifts, managing hotel operations and resolving guest issues efficiently.
• Implement upselling techniques to enhance guest stays and maximize revenue.
• Collaborate with other departments to ensure guest satisfaction and smooth service delivery.

Assistant Front Office Manager Qualifications

• Experience with working with room booking systems
• Proven experience in a hotel reception or front desk role, with supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and a proactive approach to guest service.

What do we offer

Our Assistant Front Office Managers receive excellent Company benefits:

• A competitive salary
• 4 on 4 off working patterns.
• 20 days paid holiday
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Free Meals on shift
• Pension cover
• Unrivalled Career Progression prospects