Front Office Supervisor

Marriott London Heathrow; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Leisure Club/Gym Access

Benefit HUB Access

Discount Rates

Health Insurance

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Free Parking

Job summary

London Heathrow Marriott is seeking a Guest Experience Supervisor for the Front Office to lead daily guest services, coordinate check-ins/outs, and ensure exceptional service. This full-time role offers 40 hours per week and access to Marriott benefits.

You will train staff, handle inquiries and complaints, maintain cleanliness, and collaborate with other departments to deliver memorable guest experiences while upholding safety and quality standards.

Qualifications

• Education: Highschool diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Education

Highschool diploma or G.E.D. equivalent

Job description

Guest Experience Supervisor,Front Office - London Heathrow Marriott

Are you passionate about deliveringexceptional hospitality and eager to join a dynamic team at one of the world'sleading hotel brands? The London Heathrow Marriott Hotel is looking fordedicated individuals to join our team. At Marriott, we believe in creatingmemorable experiences for our guests.

Position:Full-time,40 hours per week

EmployeeBenefits:

• Free Meals onDuty:Enjoy complimentary mealswhile you work.
• UniformProvided:A professional uniformis supplied for all employees.
• LeisureClub/Gym Access:Free use of thehotel's leisure club and gym facilities.
• Benefit HUBAccess:Gain access to a rangeof discounts and offers through our Benefit HUB.
• DiscountRates:Enjoy discounted rates atMarriott Hotels worldwide, including 50% off at our hotel restaurant,Carluccio's.
• HealthInsurance:Eligible employeescan opt into health insurance plans, including vision and life insurance.
• PensionScheme:Automatic enrolment inThe People's Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
• EmployeeAssistance Programme:Free andconfidential support for various challenges, including financial advice,stress, and health issues.
• CareerDevelopment:Opportunities forcareer growth and internal transfers within Marriott's global network.
• Training andDevelopment:Access to trainingprograms to enhance your skills and advance your career.
• FreeParking:Complimentary on-siteparking for employees.

JobResponsibilities:

• Oversee daily operationsof guest services,ensuring smooth and efficient service.
• Manage and train guest service staff, providingguidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuringaccuracy and efficiency.
• Handle guest inquiries andcomplaintsprofessionally, resolving issues promptly.
• Monitor and maintain cleanlinessand organizationin all guest service areas.
• Ensure compliance with safety and hygieneprotocolsto maintain a safe environment.
• Maintain accurate recordsof guest interactions,transactions, and staff performance.
• Assist with inventory managementand orderingsupplies as needed.
• Implement improvements based on guest feedbacktoenhance their experience.
• Collaborate with other departmentsto fulfilguest requests and ensure smooth operations.

Safety andCompany Policies:

• Follow allcompany and safety and security policies and procedures.
• Reportmaintenance needs, accidents, injuries, and unsafe work conditions to themanager.
• Complete safetytraining and certifications.
• Ensure uniformand personal appearance are clean and professional.
• Maintainconfidentiality of proprietary information.
• Communicate withothers using clear and professional language.
• Develop andmaintain positive working relationships with others.
• Support the teamto reach common goals.
• Listen andrespond appropriately to the concerns of other employees.
• Ensure adherenceto quality expectations and standards.

PreferredQualifications:

• Education: Highschool diploma or G.E.D. equivalent.
• Related WorkExperience: At least 1 year of related work experience in a customer servicerole.

Sign up for MarriottBonvoy!

Members Get More. MoreAccess. More Free Nights.

• Enjoy Complimentary Wi-Fi:Stay connected with free Wi-Fi during your stay.
• Chat with Your Hotel:Use the Marriott Bonvoy App to communicatedirectly with your hotel.
• Save with Member Rates:Take advantage of exclusive member rates and discounts.
• Earn Points:Accumulatepoints with every stay and redeem them for free nights, experiences, and more.

Join Marriott Bonvoy today following the link below and start enjoying these fantastic benefits! ?

https://www.joinmarriottbonvoy.com/emeaguests/s/EN-GB/ch/PWBD/

At London HeathrowMarriott, we are dedicated to sustainability and minimising our environmentalimpact. Our key initiatives include:

• Renewable Energy:The hotel uses windmills and solar panels on the roof to powerexternal lighting, significantly reducing CO2 emissions.
• Rooftop Greenhouse:Fresh herbs and vegetables are grown in our rooftop greenhouse,ensuring low food mileage and providing fresh produce for our kitchen.
• Water Conservation:We have implemented water-saving bathroom fittings and anenergy-efficient, low-water laundry system to conserve water.
• Food Waste Reduction:Our innovative 'Food Waste Lab' repurposes foodproduction waste, supporting Marriott's goal to significantly reduce foodwaste.
• Sustainable Meetings:Our meeting spaces and packages are designed toembrace sustainability in all aspects of events.

For more informationplease click on the link: Photos of London Heathrow Marriott Hotel | MarriottBonvoy

About MarriottInternational:Marriott International is an equal opportunity employer. Webelieve in hiring a diverse workforce and sustaining an inclusive, people-firstculture. We are committed to non-discrimination on any protected basis, such asdisability and veteran status, or any other basis covered under applicable law.

Join us at London Heathrow Marriottand be part of a team that values excellence, sustainability, and careergrowth. Apply today to start your journey with Marriott Hotels!

Compensation: Competitive salary