Food & Beverage Associate

Glasgow Marriott Hotel; Glasgow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Glasgow Marriott Hotel is seeking a dedicated hospitality professional to join our team as a front-of-house associate. You will welcome guests, take and serve orders, and provide detailed menu information while maintaining a warm, professional dining experience.

This role also involves coordinating with the kitchen, ensuring safety standards, and supporting team members in a fast-paced environment. We offer competitive pay, uniform, meals on duty, and opportunities for career development within

Qualifications

• At least 1 year of related work experience in a customer service role.
• Experience in hospitality or food service is a plus.
• Ability to communicate clearly and professionally.

Responsibilities

• Welcome guests warmly and ensure a positive dining experience.
• Take and serve orders accurately while upholding presentation standards.
• Provide detailed menu information including ingredients and prep methods.
• Maintain cleanliness and organisation in dining areas.
• Coordinate with kitchen for timely delivery of food and beverages.
• Handle inquiries and respond to complaints professionally.
• Promote restaurant services and specials to boost sales.
• Follow safety and hygiene protocols at all times.
• Assist with inventory management and restocking.
• Support teammates to achieve common goals.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: Marriott Explore program that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Safety and Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.