Front of House & Visitor Experience Coordinator

OCS; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Job summary

OCS is recruiting a Receptionist for our Public Sector operations based at The Open University, Milton Keynes. The role is Monday to Friday, 12:30pm to 17:30pm, providing a professional welcome and front of house support for visitors, staff and contractors.

You will manage sign-ins, passes, mail, calls and meeting room bookings, while delivering excellent customer service. A DBS check and right to work in the UK are required, with a friendly, well-presented approach.

Qualifications

• Previous reception/front of house experience in a professional setting.
• DBS check will be required.
• Right to work in the UK.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Deliver a warm, professional welcome to all visitors, staff, and contractors
• Act as the first point of contact, providing a high standard of customer service at all times
• Manage visitor access, including issuing passes and maintaining sign-in procedures
• Handle incoming calls and enquiries promptly and professionally
• Coordinate meeting room bookings and support room setup and event logistics
• Provide general front of house and administrative support as required
• Carry out mailroom duties, including distribution and coordination of incoming/outgoing mail
• Support health and safety procedures within the building, ensuring compliance at all times

Skills

Customer service

Communication

MS Office

Team player

Tools

Microsoft Office

Job description

OCS is recruiting a Receptionist for our Public Sector operations based at The Open University, Milton Keynes. The role is Monday to Friday, 12:30pm to 17:30pm, providing a professional welcome and front of house support for visitors, staff and contractors.

You will manage sign-ins, passes, mail, calls and meeting room bookings, while delivering excellent customer service. A DBS check and right to work in the UK are required, with a friendly, well-presented approach.