Receptionist

Manchester Arndale; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

OCS UK & Ireland is seeking a friendly Receptionist to join our public sector team at The Open University, Milton Keynes. You will greet visitors, manage sign-in, handle calls, and ensure front of house services run smoothly from Monday to Friday, 12:30pm to 17:30pm.

The ideal candidate will have customer service experience, strong communication skills, and be proficient with Microsoft Office; you must have the right to work in the UK and be willing to undertake a DBS check.

Qualifications

• Right to work in the UK and willing to undertake a DBS check.
• Previous receptionist/front of house or customer-facing experience.
• Strong customer service and professional presentation.
• Confident written and verbal communication.
• Good knowledge of Microsoft Office applications.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver a warm, professional welcome to all visitors, staff, and contractors
• Act as the first point of contact, providing a high standard of customer service at all times
• Manage visitor access, including issuing passes and maintaining accurate sign-in procedures
• Handle incoming calls and enquiries promptly and professionally
• Coordinate meeting room bookings and support room setup and event logistics
• Provide general front of house and administrative support as required
• Carry out mailroom duties, including distribution and coordination of incoming/outgoing mail
• Support health and safety procedures within the building, ensuring compliance at all times

Skills

Customer service

Communication skills

MS Office

Tools

Microsoft Office

Job description

About The Role:

Days of Working: This position will be based at The Open University - Milton Keynes, working Monday - Friday 12:30pm - 17:30pm.

OCS is currently recruiting for a Receptionist to join our team within our Public Sector business. You will play a key role in delivering a professional, welcoming, and seamless experience for all visitors, staff, and stakeholders. As the first point of contact for the site, you will act as the face of the building, creating a positive first impression while ensuring reception and front of house services are delivered efficiently and consistently.

As part of your role, your key responsibilities will include, but are not limitedto:

• Deliver a warm, professional welcome to all visitors, staff, and contractors
• Act as the first point of contact, providing a high standard of customer service at all times
• Manage visitor access, including issuing passes and maintaining accurate sign-in procedures
• Handle incoming calls and enquiries promptly and professionally
• Coordinate meeting room bookings and support room setup and event logistics
• Provide general front of house and administrative support as required
• Carry out mailroom duties, including distribution and coordination of incoming/outgoing mail
• Support health and safety procedures within the building, ensuring compliance at all times

The ideal candidate should meet the following criteria:

• Right to work in the UK and willingness to undertake a DBS check
• Previous experience in a Reception, Front of House, or customer-facing role within a professional environment
• Strong customer service skills with a focus on delivering an excellent workplace or guest experience
• Confident communication skills (verbal and written)
• Good working knowledge of Microsoft Office applications
• Professional, well-presented, and highly organised approach
• Ability to work independently and as part of a team

Desirable:

• Experience within a corporate or high-profile environment
• Experience supporting meeting room management or events coordination
• Familiarity with visitor management systems

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.