Front Desk & Visitor Experience Coordinator

Manchester Arndale; Milton Keynes; On-site; GBP 21,000 - 25,000; Full time

Job summary

OCS UK & Ireland is seeking a friendly Receptionist to join our public sector team at The Open University, Milton Keynes. You will greet visitors, manage sign-in, handle calls, and ensure front of house services run smoothly from Monday to Friday, 12:30pm to 17:30pm.

The ideal candidate will have customer service experience, strong communication skills, and be proficient with Microsoft Office; you must have the right to work in the UK and be willing to undertake a DBS check.

Qualifications

• Right to work in the UK and willing to undertake a DBS check.
• Previous receptionist/front of house or customer-facing experience.
• Strong customer service and professional presentation.
• Confident written and verbal communication.
• Good knowledge of Microsoft Office applications.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver a warm, professional welcome to all visitors, staff, and contractors
• Act as the first point of contact, providing a high standard of customer service at all times
• Manage visitor access, including issuing passes and maintaining accurate sign-in procedures
• Handle incoming calls and enquiries promptly and professionally
• Coordinate meeting room bookings and support room setup and event logistics
• Provide general front of house and administrative support as required
• Carry out mailroom duties, including distribution and coordination of incoming/outgoing mail
• Support health and safety procedures within the building, ensuring compliance at all times

Skills

Customer service

Communication skills

MS Office

Tools

Microsoft Office

Job description

OCS UK & Ireland is seeking a friendly Receptionist to join our public sector team at The Open University, Milton Keynes. You will greet visitors, manage sign-in, handle calls, and ensure front of house services run smoothly from Monday to Friday, 12:30pm to 17:30pm.

The ideal candidate will have customer service experience, strong communication skills, and be proficient with Microsoft Office; you must have the right to work in the UK and be willing to undertake a DBS check.