Front of House Team Member (Bank)

Nuffield Health; Tunbridge Wells; Sur place; GBP 18 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Holiday in line with the Working Time

Pension Scheme

Discounted gym membership

Résumé du poste

Nuffield Health Guildford Hospital is seeking a Front of House Team Member for Tunbridge Wells FWC on a part-time, bank basis. You will greet members and visitors, deliver friendly service at reception and café areas, and support a welcoming environment. Basic IT skills, confidence, and empathy are essential for excellent customer care in a gym setting.

The role requires flexibility, initiative, and the ability to work ad-hoc hours to fit business needs.

Qualifications

• Strong commitment to friendly customer care.
• Confidence and empathy to greet members and visitors.
• Basic computer skills including Word and Excel.

Responsabilités

• Provide exceptional customer service at reception and café areas.
• Welcome visitors and answer queries in a caring manner.
• Support a friendly, relaxing and professional environment.
• Assist in serving food and drinks; cover Lifeguard breaks when needed.

Connaissances

Customer service

Communication

Empathy

Basic IT

Outils

Word

Excel

Description du poste

Front of House Team Member - Tunbridge Wells FWC | Customer | Bank | Part time £13.10 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued.

Benefits

• Holiday in line with the Working Time Directive
• Access to our Pension Scheme
• Discounted gym membership at £35.00 a month

About Nuffield Health

It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.