Front of House Team Member (Bank)

Nuffield Health; Cwmbran; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Discounted gym membership £35/month

Job summary

Nuffield Health is seeking a Front of House Team Member for our Cwmbran gym to warmly greet members and visitors, handle enquiries, and support reception and café areas.

You will bring strong customer service, clear communication, and a proactive attitude, with basic IT skills. The role is bank/ ad-hoc, offering flexibility to fit around availability and business needs.

Qualifications

• Excellent customer service to greet members and visitors.
• Strong communication skills face-to-face and over the phone.
• Empathy and ability to handle queries with care.
• Basic IT skills including Word and Excel.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club.
• Support the smooth running of our reception and café areas.
• Help us create a friendly, relaxing and professional environment.
• Give a warm welcome, answering queries in a caring and helpful way.

Skills

Customer service

Communication

Empathy

Basic computer skills

Tools

Word

Excel

Job description

Front of House Team Member Cwmbran FWC | Customer | Bank £12.84 per hour Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £35.00 a month.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.