Front of House Team Member

Nuffield Health; Twickenham; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is looking for a Front of House Team Member at Twickenham FWC to welcome our members and visitors and run a friendly, efficient reception. You’ll use basic IT skills and communicate warmly both in person and by phone, helping us create a welcoming gym environment.

This part-time role supports Lifeguard duties and requires reliability, proactivity and a can-do attitude. Join a charity-driven team with excellent benefits and a focus on health and wellbeing, including gym membership

Qualifications

• Provide exceptional and efficient customer service to all visitors
• Strong communication skills both face-to-face and over the phone
• Basic computer skills including Word and Excel
• Be able to swim to a high standard and support Lifeguard training on site

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception, including attention to detail and initiative
• Create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way

Skills

Customer service

Communication

Reception

Word / Excel

Swimming

Flexibility

Tools

Word

Excel

Job description

Front of House Team Member Twickenham FWC

Front of House Team Member Twickenham FWC | Front of House | Permanent contract | Part time £27,248 pro rata 8 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you’ll bring great communication skills, both face‑to‑face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception, including demonstrating attention to detail and initiative
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award‑winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.