Front of House Team Member (Bank)

Nuffield Health Group; Cwmbran; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Holiday pay

Pension scheme

Discounted gym membership £35/month

Job summary

Nuffield Health Group is seeking a Front of House Team Member in Cwmbran. You will greet members and visitors, provide confident, empathetic customer care and support reception and café areas. The role is on an ad-hoc bank basis with an hourly rate of £12.84.

You’ll bring strong communication skills, be flexible and proactive, and have basic Word/Excel knowledge to assist daily operations and guest services.

Qualifications

• Experience in customer-facing roles is desirable.
• Strong communication and professional manner.
• basic computer skills including Word and Excel.

Responsibilities

• Provide exceptional customer service to club visitors.
• Help run reception and café areas smoothly.
• Create a friendly, professional environment for members.
• Greet and assist queries, making guests feel valued.
• Support café team with food and drinks preparation and service.
• Be able to swim to a high standard and be willing to train during Lifeguard breaks.

Skills

Customer service

Communication

Computer basics

Tools

Word

Excel

Job description

£12.84 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

Front of House Team Member

Cwmbran FWC | Customer | Bank

£12.84 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good.

• This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £35.00 a month.

Join Nuffield Health and create the future you want, today.

It starts with you.