Front of House Team Member

The Punchbowl Lapworth; West Midlands; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary and tips

Flexible working hours

Room for growth

Respected venue

Job summary

The Punchbowl Lapworth is seeking a Front of House Team Member to join our friendly, professional team in Lapworth. In this role you will welcome guests, take orders, deliver meals, and help maintain a clean, safe dining room while working closely with kitchen and bar staff. The venue offers a competitive salary with tips, flexible hours, and room for growth.

Join a well-established hospitality group and contribute to memorable guest experiences in a supportive environment.

Qualifications

• Experience in a front-of-house or customer-facing role (preferred but not essential).
• A positive, can-do attitude and a passion for hospitality.
• Excellent communication and people skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong attention to detail and a professional approach.
• A team player who is reliable and adaptable.

Responsibilities

• Provide a warm and friendly welcome to all guests.
• Take orders accurately and efficiently, offering recommendations when needed.
• Deliver food and drinks promptly and professionally.
• Maintain a high standard of cleanliness and presentation in the dining area.
• Handle customer feedback in a professional and positive manner.
• Ensure all payments and transactions are processed accurately.
• Work closely with the kitchen and bar team to ensure smooth service.
• Assist with opening and closing procedures as required.
• Uphold health, safety, and hygiene standards at all times.

Skills

Customer service

Communication skills

Team player

Hospitality

Job description

Front of House Team Member - The Punchbowl, Lapworth

Are you passionate about delivering exceptional customer service? The Punchbowl in Lapworth is looking for a friendly and enthusiastic Front of House Team Member to join our welcoming and professional team!

Known for our relaxed atmosphere and outstanding food and drink, The Punchbowl prides itself on creating memorable experiences for our guests. If you love working with people and want to be part of a supportive and dynamic team, this could be the perfect role for you.

What You'll Be Doing:

• Provide a warm and friendly welcome to all guests.
• Take orders accurately and efficiently, offering recommendations when needed.
• Deliver food and drinks promptly and professionally.
• Maintain a high standard of cleanliness and presentation in the dining area.
• Handle customer feedback in a professional and positive manner.
• Ensure all payments and transactions are processed accurately.
• Work closely with the kitchen and bar team to ensure smooth service.
• Assist with opening and closing procedures as required.
• Uphold health, safety, and hygiene standards at all times.

What We're Looking For:

• Experience in a front-of-house or customer-facing role (preferred but not essential).
• A positive, can-do attitude and a passion for hospitality.
• Excellent communication and people skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong attention to detail and a professional approach.
• A team player who is reliable and adaptable.

Why Join Us?

• Competitive salary and tips
• Supportive team environment with room for growth
• Flexible working hours
• Opportunity to work in a respected and well-established venue

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We'reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:
Honest- Acting with integrity in everything we do.
Hardworking- Giving our best, every day.
Hungry- Always striving for growth and excellence.
Heart- Caring deeply about our people, our guests, and our communities.