FOH Supervisor

The Punchbowl Lapworth; West Midlands; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training opportunities

Career progression

Employee benefits

Descripción de la vacante

The Punchbowl Lapworth is seeking a Restaurant Supervisor to join its front-of-house team. Located in Lapworth, Solihull, this role focuses on delivering outstanding guest experiences, leading a dedicated team, and maintaining high operational standards across dining and bar services.

You will supervise service, train staff, manage reservations and ensure hygiene and safety compliance, while supporting a friendly, professional and guest-centric culture.

Formación

• Experience in supervisory role within restaurant/hospitality preferred.
• Strong leadership and communication skills.
• Passion for hospitality and delivering exceptional customer service.
• Ability to stay calm and professional during busy services.
• Good understanding of food hygiene, allergens and safety.

Responsabilidades

• Lead front-of-house service, ensure warm welcome and handle guest feedback.
• Supervise daily restaurant and bar operations and manage staff performance.
• Coordinate with kitchen for efficient service and oversee reservations and events.
• Ensure health and safety, hygiene standards and licensing compliance.
• Drive sales through upselling, product knowledge and guest satisfaction.

Conocimientos

Leadership

Communication

Hospitality

Customer service

Team motivation

Attention to detail

Flexibility

Descripción del empleo

Job Description – Restaurant Supervisor

Location: The Punchbowl, Lapworth, Solihull
Position: Restaurant Supervisor
Department: Front of House
Reporting to: Assistant Manager / General Manager

About The Punchbowl

The Punchbowl is a premium country pub and restaurant located in the heart of Lapworth, offering high-quality food, drinks, accommodation and exceptional hospitality.

We are looking for an enthusiastic, confident and experienced Restaurant Supervisor to join our management team and help deliver outstanding guest experiences while maintaining excellent operational standards.

Key Responsibilities

1. Guest Experience & Service Standards

• Lead by example, delivering friendly, professional and attentive service.

• Ensure every guest receives a warm welcome and a genuine farewell.

• Supervise daily restaurant and bar operations to maintain smooth and efficient service.

• Handle guest enquiries, feedback and complaints professionally.

• Ensure the team consistently offers starters, desserts, coffees and additional drinks to maximise sales.

• Maintain high standards of presentation, cleanliness and atmosphere throughout the venue.

2. Team Leadership & Development

• Support the management team in leading, motivating and developing the Front of House team.

• Conduct pre-shift briefings, ensuring staff understand daily targets, bookings, specials and service expectations.

• Allocate duties and sections effectively during service.

• Coach team members to improve product knowledge, confidence and service standards.

• Monitor staff performance, punctuality, appearance and adherence to company policies.

• Support the training and induction of new employees.

3. Daily Operations

• Take responsibility for opening and closing procedures when required.

• Act as the Manager on Duty when authorised.

• Ensure all daily operational checks are completed accurately and on time.

• Oversee table reservations, large bookings and private functions.

• Coordinate effectively with the kitchen team to ensure efficient food service.

• Monitor stock levels and report shortages or operational issues.

• Ensure cash handling, payment processing and till procedures follow company policy.

• Support the management team with stock control, deliveries and ordering.

4. Health, Safety & Food Hygiene

• Ensure full compliance with food safety, health and safety and allergen procedures.

• Follow company policies when handling guests with dietary requirements and allergies.

• Ensure all cleaning schedules, temperature checks and operational records are completed correctly.

• Identify and report maintenance issues promptly.

• Ensure the restaurant, bar and guest areas remain clean, safe and well maintained.

• Support compliance with licensing requirements and responsible alcohol service.

5. Sales & Commercial Performance

• Support the management team in achieving daily and weekly sales targets.

• Encourage effective upselling and excellent product knowledge.

• Monitor service efficiency and help control labour costs.

• Minimise waste, breakages and unnecessary expenditure.

• Promote seasonal menus, events, accommodation and special offers.

• Take ownership of delivering a successful and profitable shift.

Skills & Experience Required

• Previous experience in a supervisory role within a restaurant, pub or hospitality environment is preferred.

• Strong leadership and communication skills.

• Passion for hospitality and delivering exceptional customer service.

• Ability to remain calm, organised and professional during busy services.

• Good understanding of food hygiene, allergens and health and safety.

• Confidence in handling guest complaints and resolving operational challenges.

• Ability to motivate and support a team.

• Strong attention to detail and a hands‑on approach.

• Flexibility to work evenings, weekends and bank holidays.

What We Are Looking For

We are looking for someone who:

• Leads from the front and sets a positive example.

• Takes pride in maintaining high standards.

• Is proactive, reliable and accountable.

• Understands the importance of teamwork and communication.

• Has a commercial mindset and understands the importance of sales and profitability.

• Is passionate about creating memorable guest experiences.

• Wants to develop your career within hospitality management.

What We Offer

• A supportive and professional working environment.

• Opportunities for training and career progression.

• The chance to work alongside an experienced management and kitchen team.

• Employee benefits in line with company policy.

• The opportunity to play an important role in the continued development and success of The Punchbowl.

Our Expectations

As a Restaurant Supervisor at The Punchbowl, you will be expected to take ownership of your shifts, support the management team and ensure our guests receive consistently excellent service.

Our aim is simple: deliver outstanding hospitality, maintain exceptional standards and create a positive, successful working environment for everyone.

The Punchbowl
Lapworth, Solihull
Boparan Restaurant Group

Compensation: Competitive salary