Guest Experience Specialist - Flexible Hours & Tips

The Punchbowl Lapworth; Metropolitan Borough of Solihull; Sur place; GBP 10 000 - 15 000; Plein temps

Avantages offerts par ce poste

Competitive salary and tips

Supportive team environment

Flexible working hours

Opportunity to work in a well‑estab­l­

Résumé du poste

The Punchbowl Lapworth is seeking a friendly Front of House Team Member to join our welcoming team in Lapworth. You will greet guests, take orders, and ensure a smooth service with attention to cleanliness and guest satisfaction.

Join a compact, well-regarded venue offering flexible hours, competitive tips, and a supportive team environment. This role is ideal for someone who loves hospitality and delivering memorable guest experiences.

Qualifications

• Experience in a front-of-house or customer-facing role.
• Positive, can-do attitude and a passion for hospitality.
• Excellent communication and people skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong attention to detail and a professional approach.
• A team player who is reliable and adaptable.

Responsabilités

• Provide a warm and friendly welcome to all guests.
• Take orders accurately and efficiently, offering recommendations when needed.
• Deliver food and drinks promptly and professionally.
• Maintain a high standard of cleanliness and presentation in the dining area.
• Handle customer feedback in a professional and positive manner.
• Ensure all payments and transactions are processed accurately.
• Work closely with the kitchen and bar team to ensure smooth service.
• Assist with opening and closing procedures as required.
• Uphold health, safety, and hygiene standards at all times.

Connaissances

Customer service

Strong communication

Team player

Hospitality

Description du poste

The Punchbowl Lapworth is seeking a friendly Front of House Team Member to join our welcoming team in Lapworth. You will greet guests, take orders, and ensure a smooth service with attention to cleanliness and guest satisfaction.

Join a compact, well-regarded venue offering flexible hours, competitive tips, and a supportive team environment. This role is ideal for someone who loves hospitality and delivering memorable guest experiences.