Front of House Team Member

Nuffield Health Guildford Hospital; Manchester; On-site; GBP 32,000 - 35,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Guildford Hospital is seeking a Front of House Team Member for our Manchester Didsbury site. You’ll greet members and visitors, provide great customer care, and support reception and café areas with a friendly, professional approach.

The role requires strong communication, empathy and flexibility. Basic IT skills (Word/Excel) are expected, and lifeguard-related on-site training may be provided. Join a charity focused on health and wellbeing.

Qualifications

• Face-to-face and phone communication skills.
• Confident, empathetic customer care.
• Basic computer skills (Word/Excel).

Responsibilities

• Provide exceptional customer service at the club reception.
• Support the smooth running of the reception and café areas.
• Create a friendly, relaxing and professional environment.
• Give a warm welcome and resolve queries helpfully.
• Assist the café team with preparing and serving food and drinks.
• Be able to swim to a high standard and undergo on-site lifeguard training.

Skills

Communication skills

Customer service

Phone communication

Flexibility

Tools

Word

Excel

Job description

Front of House Team Member Manchester Didsbury FWC | Customer | Permanent contract | Part time £26,707.20 pro rata 32 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks undefined

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.