Front of House Team Member

Nuffield Health Guildford Hospital; Harrogate; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Wellbeing rewards

Job summary

Nuffield Health is seeking a Front of House Team Member / Receptionist at Harrogate FWC to warmly welcome members and visitors, supporting reception and café areas. The role requires confidence, empathy, and strong communication, with basic Word and Excel skills and a willingness to train as Lifeguard.

The position is part-time (32 hours/week) with a pro-rata salary reflecting a £26,707.20 annualized figure for the part-time hours.

Qualifications

• Experience in delivering excellent customer service.
• Confidence and empathy to greet members and visitors.
• Clear communication face-to-face and by phone.
• Competent with Word and Excel.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club.
• Support the smooth running of our reception and café areas.
• Help us create a friendly, relaxing and professional environment.
• Give a warm welcome, answering queries in a caring and helpful way.
• Support the café team by preparing and serving fresh, healthy and nutritional food and drinks.
• Be able to swim to a high standard and be willing to undergo Lifeguard training at site.

Skills

Customer service

Communication

Phone etiquette

Basic computer skills

Tools

Word

Excel

Job description

Front of House Team Member / Receptionist — Harrogate FWC | Customer | Permanent | Part time | £26707.20 pro‑rata | 32 hours per week

Making a great first impression is really important. That is why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member / Receptionist at our gym, you’ll bring great communication skills, both face‑to‑face and over the phone. You’re flexible, motivated, and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, by preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Benefits

• Free gym membership
• Health assessments
• Retail discounts
• Pension options
• And many other fitness, lifestyle, health and fitness wellbeing rewards

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

About Nuffield Health

Nuffield Health is the UK’s largest healthcare charity. For over 60 years, we have been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award‑winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. It's all part of our mission to give everyone the care they need and to build a healthier nation.