Front of House Team Member

The Inn Collection Group; Knaresborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic Front of House team at a leading pub company in Knaresborough. Your role will involve welcoming guests, taking orders, and ensuring memorable experiences. With a focus on exceptional hospitality, you'll thrive in a fast-paced environment and contribute to a warm atmosphere that guests love.

Benefits

Extra paid holiday for birthdays

50% off food at any Inns

Paid breaks

Discounted room bookings

Employee Assistance Programme

Tronc (tips) to staff

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet guests and ensure a warm welcome.
• Take orders and serve dishes from the kitchen.
• Create a lively and enjoyable atmosphere.

Skills

Customer Service

Positive Attitude

Attentiveness

Job description

What makes the perfect pub?

It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Standing proudly on cliffs above the River Nidd, Knaresborough is a place of ancient walkways, cobbled alleys, and secret passageways. The Knaresborough Inn is set in a picturesque location that offers something for everyone, with a wealth of history to explore and relaxing riverside walks to enjoy, and a vibrant town with a range of independent shops and boutiques.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation – click the link to learn more: https://careers.inncollectiongroup.com/live-inn

*Age-related pay rates apply for Under 21s.*