Front of House Supervisor

TN United Kingdom; Ilkley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic and vibrant team as a Supervisor at a renowned hospitality venue, where your leadership will shine. You'll play a vital role in ensuring every customer leaves with a smile, while also supporting your team to deliver exceptional service. This is an exciting opportunity to work in a fast-paced environment, where your passion for hospitality will be valued. With great benefits like discounts, holidays, and opportunities for personal development, this role offers a fulfilling career path in the hospitality industry. If you're ready to make a difference and lead a fantastic team, this is the place for you!

Benefits

Tips shared equally

Staff food on every shift

50% discount on food from day one

28 days holiday (pro rata)

Competitions and incentives

Christmas and Boxing Day off

Staff parties

Support via Licensed Trade Charity

Company pension scheme

Long service awards

Qualifications

• Experience as a Supervisor or Team Leader in hospitality settings.
• Strong communication skills and attention to detail for KPIs.

Responsibilities

• Lead the team to ensure timely service and customer satisfaction.
• Oversee tasks to maintain the lounge as a community hub.

Skills

Leadership

Communication

Attention to Detail

Hospitality

Problem Solving

Job description

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About the Role

Lounges are special places, and what makes them so are the brilliant people who run them. As a Supervisor, you'll support the management team in maintaining that brilliance, delivering 14 great shifts with the team to ensure every customer leaves happy—thanks to your excellent supervision.

Responsibilities include:

• Leading from the front, setting the pace high for the team to deliver on time, every time.
• Overseeing detail-oriented tasks and ensuring the lounge is the go-to place for the local community.

Benefits

• Tips shared equally based on hours worked
• Staff food on every shift
• 50% discount on food across all three brands from day one
• 28 days holiday (including Bank Holidays), pro rata
• Competitions and incentives, including trips
• Christmas and Boxing Day off
• Staff parties like Loungefest
• Support via the Licensed Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Opportunities for personal development and career progression

What You'll Bring

• Experience as a Supervisor, Team Leader, or front-of-house team member in restaurants, bars, cafes, or coffee shops.
• Experience working with food and drinks in a bar environment.
• A passion for hospitality.
• Driven and persistent in overcoming challenges.
• Strong literacy and attention to detail for reporting KPIs.
• Excellent communication skills to build rapport and trust.
• Self-motivated, able to work at pace with limited supervision under pressure.
• Knowledge of sales building, forecasting, HR, recruitment, and NPS best practices.

Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram to learn more about us.