Front of House Team Member

The Inn Collection Group; Harrogate; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht nach einem freundlichen und engagierten Front-of-House-Teammitglied. In dieser spannenden Rolle sind Sie das erste Lächeln, das Gäste begrüßt, und sorgen dafür, dass deren Aufenthalt unvergesslich wird. Ihre Leidenschaft für den Kundenservice und Ihr positives Auftreten tragen dazu bei, eine einladende Atmosphäre zu schaffen. Wenn Sie in einem dynamischen Umfeld gedeihen und außergewöhnliche Erfahrungen bieten möchten, dann ist diese Gelegenheit perfekt für Sie. Werden Sie Teil eines preisgekrönten Teams, das für seine Gastfreundschaft bekannt ist!

Benefits

Zusätzlicher bezahlter Urlaub an Ihrem Geburtstag

50% Rabatt auf Essen

1 £ Aufenthalt in unseren Inns

1/3 Rabatt auf Zimmerbuchungen

£50 für Buchungen am selben Tag

15% Rabatt für Angehörige

24/7 Unterstützung durch das Mitarbeiterhilfeprogramm

Tronc (Tipps)

Mitarbeit an gemeinnützigen Projekten

Qualifications

• Leidenschaft für Kundenservice und Gastfreundschaft.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Begrüßung der Gäste und Sicherstellung eines warmen Empfangs.
• Bestellungen aufnehmen und Gerichte servieren.

Skills

Kundenservice

Aufmerksamkeit zum Detail

Positives Auftreten

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel, offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. Learn More

*Age-related pay rates apply for Under 21s.*