Front of House Team Member

TN United Kingdom; Harrogate; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their Front of House team. This role offers a unique opportunity to create memorable experiences for guests in a vibrant and fast-paced environment. With a focus on exceptional customer service, team members will be the welcoming faces that greet visitors, serve delicious food, and maintain a lively atmosphere. Enjoy a range of perks, including discounts and support for personal development, while working in one of the most beautiful locations in Harrogate. If you have a passion for making people happy, this is the perfect fit for you!

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid breaks

Discounted room bookings

Employee Assistance Programme

Tips (Tronc)

Recognition as Best Pub Employer

Qualifications

• Passion for customer service and hospitality.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a warm, memorable experience.
• Take orders and serve dishes while maintaining professionalism.

Skills

Customer Service

Hospitality

Positive Attitude

Teamwork

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

Note: This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles here.

*Age-related pay rates apply for Under 21s.*