Front of House Team Member

The Inn Collection Group; Harrogate; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday paid holiday

50% food discount

Stay £1 in January–March

1/3 off room bookings all year

£50 on same-day bookings

15% off for loved ones

Job summary

The Inn Collection Group is recruiting for a Front of House position at Dean Court in York. You’ll be the welcoming face for guests, delivering friendly, efficient service and helping to create memorable experiences in a fast-paced pub-with-rooms setting.

Join a multi-award-winning hospitality group that values warmth, respect and honesty. You'll benefit from paid holidays on birthdays, food discounts, and opportunities to grow with the Lead-Inn development programme as part of our

Responsibilities

• Greeting guests and creating a warm first impression.
• Taking orders, serving dishes, and recommending drinks from our menu.
• Maintaining high standards of service in a fast-paced front-of-house environment.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Perfectly situated in the heart of York’s vibrant city center, Dean Court offers an unrivaled location just a short stroll from York Railway Station. Its enviable position places you within easy reach of the city’s most iconic attractions, from the enchanting historic Shambles to the immersive Jorvik Viking Centre and the fascinating National Railway Museum. Whether exploring York’s rich history or indulging in its modern charm, Dean Court is your ideal base for discovering it all.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*