Front of House Team Member

Dean Court; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

Dean Court in York, situated in the heart of the city centre, is looking for friendly Front of House team members. You will greet guests, take orders, serve dishes, and recommend drinks, ensuring a warm, memorable experience from start to finish.

Be part of the Inn Collection Group, an award-winning pub with rooms that values warmth, respect, and honesty and offers progressive development programs and generous staff benefits.

Qualifications

• Warm, friendly hospitality mindset.
• Excellent customer service skills.
• Ability to multitask in a busy pub environment.

Responsibilities

• Greet guests and seat them, ensuring a welcoming first impression.
• Take orders accurately and serve food and drinks promptly.
• Recommend menu items and upsell where appropriate.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Perfectly situated in the heart of York’s vibrant city center, Dean Court offers an unrivaled location just a short stroll from York Railway Station. Its enviable position places you within easy reach of the city’s most iconic attractions, from the enchanting historic Shambles to the immersive Jorvik Viking Centre and the fascinating National Railway Museum. Whether exploring York’s rich history or indulging in its modern charm, Dean Court is your ideal base for discovering it all.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*