Front of House Team Member

Harri; Dixon Ground; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Extra paid holiday

Lead-Inn development program

Paid breaks

50% food discount

£1 room stay Jan–Mar

Room booking discount

Same-day £50 offer

Family bed & breakfast discount

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

Inn Collection Group is seeking a Front of House team member to warmly greet guests, take orders, and ensure a memorable dining experience at our lakeside inn.

You will be the first smile guests see, providing attentive service in a fast-paced environment and helping deliver exceptional hospitality across shifts. Training and team support are available to help you thrive in a welcoming, lakeside setting.

Qualifications

• Front of House experience preferred.
• Friendly, warm customer service attitude.
• Able to work in a fast-paced team.

Responsibilities

• Welcome guests and take orders at the front of house.
• Serve food and drinks, recommending options.
• Maintain a welcoming atmosphere across shifts.
• Support team with daily duties as needed.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Located on the shores of Coniston Water, this classic Lakeland slate building offers sensational views of the lake and surrounding fells. Recently restored to its former glory, it stands as a stunning landmark with the tranquil waters just a short walk away, providing the perfect backdrop for those looking to enjoy the natural beauty of the Lake District.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*