Front of House Team Member

TN United Kingdom; Derby; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a rapidly growing restaurant brand that is transforming the kebab experience! As a Restaurant Team Member, you'll play a vital role in delivering exceptional service and quality food to our guests. This dynamic position offers opportunities for growth and development within a supportive environment. Your passion for guest satisfaction and teamwork will help create memorable experiences, ensuring that every guest leaves happy and eager to return. If you're ready to embark on a rewarding career journey, this is the perfect opportunity for you!

Qualifications

• Prioritize guest satisfaction and maintain a positive attitude.
• Assist guests with menu selections and upselling effectively.

Responsibilities

• Support team to deliver outstanding food quality and guest care.
• Process orders accurately and maintain cleanliness in guest areas.

Skills

Clear communication skills

Attentive listening

Positive attitude

Guest care focus

Ability to adapt

Tools

POS system

Job description

Job Description: Restaurant Team Member (Front of House) at German Doner Kebab

Are you ready to join one of the fastest-growing restaurant brands? German Doner Kebab is revolutionizing the kebab experience with over 90 locations worldwide, leading the Casual Dining sector with exceptional service, quality food, and memorable guest experiences.

We are seeking enthusiastic Team Members who are eager to grow with us and contribute to our success. Your role involves supporting your team to deliver outstanding food quality, excellent guest care, and exceptional service. You will be instrumental in maintaining brand standards, working collaboratively, and ensuring every guest leaves satisfied and eager to return.

Requirements:

• Prioritize guest satisfaction in all interactions.
• Maintain a positive, 'can-do' attitude.
• Assist guests with menu selections and upselling.
• Process orders through the POS system accurately.
• Help prepare and pack food and beverages, ensuring appealing presentation.
• Promote additional menu items to enhance the guest experience and increase sales.
• Handle sales transactions, issue receipts, and deliver food orders.
• Greet guests warmly and genuinely.
• Answer phone inquiries professionally.
• Assemble and package orders according to brand standards.
• Keep guest areas clean, sanitary, and organized.
• Ensure all orders are complete and ready for delivery to guests.
• Adhere to brand standards and deliver exceptional guest service.

Key Skills & Knowledge:

• Clear communication and attentive listening skills.
• Professional appearance and hygiene.
• Positive and enthusiastic attitude.
• Cheerful, helpful demeanor with a focus on guest care.
• Ability to adapt to changing business volumes with urgency.
• Understanding of menu items and allergens.
• Ability to follow instructions to meet brand standards.
• Competence in completing daily paperwork accurately.
• Willingness to cross-train in all areas of the kitchen and front counter.
• Commitment to exceptional guest service and high standards.

Working at GDK offers a full career pathway with excellent progression opportunities. Join us and grow your career in a dynamic and supportive environment!