Front of House Team Member - Sutton Coldfield, West Midlands

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in the Casual Dining sector is seeking enthusiastic Front of House Team Members to join their rapidly expanding team. This role is vital in providing exceptional guest experiences and maintaining high standards of service. You will be the friendly face that greets guests, assists with their meal choices, and ensures their dining experience is memorable. With a commitment to quality and a supportive career pathway, this opportunity offers the chance to grow within a dynamic environment. If you have a positive attitude and a passion for great service, this could be the perfect role for you.

Benefits

Career Progression Opportunities

Training and Development

Employee Discounts

Flexible Working Hours

Qualifications

• Ability to speak clearly and listen attentively to guests and team members.
• Maintain a clean & smart appearance.
• Display a positive and enthusiastic approach to all tasks.

Responsibilities

• Support the team to deliver exceptional food quality and guest care.
• Process orders through the POS system and deliver food.
• Ensure guest areas are clean, sanitary, and tidy.

Skills

Customer Service

Communication Skills

POS System Operation

Food Preparation

Teamwork

Job description

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Front of House Team Member - Sutton Coldfield, West Midlands, Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

856d8ba0b191

Job Views:

8

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Front of House Team Member - Sutton Coldfield, West Midlands

Do you have what it takes to work for one of the fastest-growing restaurant brands?

The opportunity is here!

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With industry-leading levels of service, exceptional food, and an unforgettable experience for our guests.

Now is the time to join our team!

We are looking for Team Members who have what it takes to grow with us and share in our success.

You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service! Your role is very important to us here at GDK as you will be the driving force in helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and they will want to return to us!

Here is what you need:

Restaurant Team Member Front of house:

• Our Guest is first in everything we do.
• Have a positive “can do” attitude.
• Assist guests in choosing meals and drinks and providing additional up-sell information.
• Process guests' orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure that the portion of food being packed or served looks appealing.
• Promote additional food items to compliment the guest experience & increase sales.
• Process sales, provide guests with receipts, and deliver food.
• Greet EVERY guest in a genuine and warm manner.
• Answer the telephone and deal with inquiries.
• Assemble and package orders to the brand standard.
• Keep all guest areas clean, sanitary, and tidy.
• Ensure that all orders are fully complete and ready to be received by the guest.
• Work to Brand standards and deliver exceptional guest service.

Key skills & knowledge needed for the job:

• Ability to speak clearly and listen attentively to guests and team members.
• Maintain a clean & smart appearance.
• Display a positive and enthusiastic approach to all tasks.
• Exhibit a cheerful and helpful attitude, and always provide excellent guest care.
• Adapt to changing business volume levels with a sense of urgency.
• Demonstrate a complete understanding of the menu & Allergens.
• Follow instructions to achieve brand standards (The GDK way).
• Fill in daily paperwork in line with GDK standards.
• Be cross-trained in all areas of the kitchen and front counter.
• Care about exceptional guest service and impeccable standards.

Working for GDK we can offer a full Career Pathway and support you with fantastic progression opportunities!