Front of House Team Member

Parker's Tavern; Cambridge; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Free meals on duty

Team Member Parties

Room and F&B discounts across the Mar

Job summary

University Arms invites applications for a Front of House Team Member. In this role you will warmly welcome guests, take orders, and deliver service that reflects the hotel's standard of hospitality. You will work with the Parker’s Tavern team to ensure memorable dining experiences across restaurant and bar spaces.

You should be passionate about people, excel in communication, and remain calm in a fast-paced hotel setting. Shifts include evenings, weekends, and bank holidays.

Qualifications

• A genuine passion for people and hospitality.
• Excellent communication and interpersonal skills.
• Confident engagement with guests from around the world.
• Calm, composed approach in a busy hotel environment.
• Ability to anticipate guests' needs.
• Positive attitude and strong teamwork.
• Flexible to work evenings, weekends and bank holidays.
• Previous Front of House hotel experience is desirable.

Responsibilities

• Deliver attentive and personalised service to every guest.
• Welcome guests warmly and create a strong first impression.
• Present menus and explain dishes, ingredients and recommendations.
• Take orders with accuracy, noting dietary requirements.
• Serve food and beverages with proper etiquette.
• Maintain knowledge of menu, wine and other beverages.
• Prepare and present tables to hotel standards.
• Coordinate with kitchen and bar for seamless service.
• Support events and VIP experiences when required.

Skills

Hospitality passion

Communication skills

Interpersonal skills

Calm under pressure

Anticipate guest needs

Teamwork

Flexible shifts

Front of House experience

Job description

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.

WHAT WILL YOU BE DOING

As a Front of House Team Member, you will be a key part of delivering exceptional dining and bar experiences at University Arms Hotel. You’ll welcome guests with warmth and professionalism, take orders, serve food and drinks efficiently, and ensure every guest enjoys a seamless and memorable experience.

THE DUTIES

• Deliver attentive and personalised service to every guest.
• Welcome guests warmly and create an exceptional first impression.
• Present menus and confidently explain dishes, ingredients and daily recommendations.
• Take orders with accuracy while recognising individual preferences and dietary requirements.
• Serve food and beverages with appropriate service etiquette.
• Maintain excellent knowledge of the menu, wine, cocktails and other beverages.
• Prepare and present tables to the hotel's standards.
• Anticipate guest requirements and provide thoughtful service without being intrusive.
• Coordinate closely with the kitchen and bar to ensure seamless service.
• Maintain immaculate presentation of the restaurant, bar and guest areas throughout service.
• Handle guest requests and feedback with discretion, professionalism and genuine care.
• Support special occasions, private dining, events and VIP experiences when required.

WHAT ARE WE LOOKING FOR IN YOU

• A genuine passion for people and hospitality.
• Excellent communication and interpersonal skills.
• Confidence when engaging with guests from around the world.
• A calm and composed approach in a busy hotel environment.
• The ability to anticipate guests' needs rather than simply respond to them.
• A positive attitude and a strong sense of teamwork.
• Flexibility to work a variety of shifts, including evenings, weekends and bank holidays.
• Previous hotel or Front of House experience is desirable, although the right personality and passion for exceptional service are just as important.

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

• Competitive salary
• Free meals on duty
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio

RIGHT TO WORK

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.

PAY

£12.79 per hour plus £1.60 per hour Tronc