Front of House Team Member

University Arms, Cambridge; Cambridge; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free meals on duty

Team Member Parties

Room and F&B discounts across the Mar­

Competitive pay

Job summary

University Arms, Parker’s Tavern in Cambridge, seeks a Front of House Team Member to deliver exceptional dining and bar experiences. Welcome guests, take orders, and ensure a seamless visit in a busy hotel environment.

You will present menus, explain dishes and daily recommendations, and coordinate with kitchen and bar to maintain service quality. Prior hospitality exposure helps, but passion and teamwork are key.

Qualifications

• A genuine passion for people and hospitality.
• Excellent communication and interpersonal skills.
• Confidence engaging with guests from around the world.
• Calm and composed in a busy hotel environment.
• Ability to anticipate guests' needs and provide thoughtful service.

Responsibilities

• Deliver attentive and personalised service to every guest.
• Welcome guests warmly and create an exceptional first impression.
• Present menus and explain dishes, ingredients and daily recommendations.
• Take orders with accuracy while noting dietary requirements.
• Serve food and beverages with proper etiquette.
• Maintain knowledge of the menu, wine and other beverages.
• Prepare and present tables to the hotel’s standards.
• Coordinate with kitchen and bar for seamless service.
• Maintain immaculate presentation of restaurant and guest areas.
• Handle guest requests and feedback with discretion and care.
• Support events and VIP experiences when required.

Skills

Hospitality

Communication

Interpersonal skills

Teamwork

Guest service

Job description

Parker's Tavern, Regent Street, Cambridge, Cambridgeshire, CB2 1AD

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom. Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.

What Will You Be Doing

As a Front of House Team Member, you will be a key part of delivering exceptional dining and bar experiences at University Arms Hotel. You’ll welcome guests with warmth and professionalism, take orders, serve food and drinks efficiently, and ensure every guest enjoys a seamless and memorable experience.

THE DUTIES

• Deliver attentive and personalised service to every guest.
• Welcome guests warmly and create an exceptional first impression.
• Present menus and confidently explain dishes, ingredients and daily recommendations.
• Take orders with accuracy while recognising individual preferences and dietary requirements.
• Serve food and beverages with appropriate service etiquette.
• Maintain excellent knowledge of the menu, wine, cocktails and other beverages.
• Prepare and present tables to the hotel's standards.
• Anticipate guest requirements and provide thoughtful service without being intrusive.
• Coordinate closely with the kitchen and bar to ensure seamless service.
• Maintain immaculate presentation of the restaurant, bar and guest areas throughout service.
• Handle guest requests and feedback with discretion, professionalism and genuine care.
• Support special occasions, private dining, events and VIP experiences when required.

What Are We Looking For In You

• A genuine passion for people and hospitality.
• Excellent communication and interpersonal skills.
• Confidence when engaging with guests from around the world.
• A calm and composed approach in a busy hotel environment.
• The ability to anticipate guests' needs rather than simply respond to them.
• A positive attitude and a strong sense of teamwork.
• Flexibility to work a variety of shifts, including evenings, weekends and bank holidays.
• Previous hotel or Front of House experience is desirable, although the right personality and passion for exceptional service are just as important.

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

• Competitive salary
• Free meals on duty
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio

RIGHT TO WORK

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.

PAY

£12.79 per hour plus £1.60 per hour Tronc

Parker's Tavern Regent Street, Cambridge, Cambridgeshire, CB2 1AD

• Job RefUNI1543
• BranchParker's Tavern
• LocationCambridge
• Salary/BenefitsCompetitive Pay £14.39 per hour
• Contract typeCasual
• HoursPart Time
• Date posted25/08/2026
• Closing date25/09/2026