Front of House Team Member

TN United Kingdom; Ambleside; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Front of House team members to join their award-winning group. This role offers the chance to create memorable experiences for guests in a stunning location surrounded by nature. With a focus on exceptional customer service, you'll be the friendly face that welcomes visitors and ensures their time at the Inn is enjoyable. If you thrive in a dynamic environment and are passionate about hospitality, this opportunity is perfect for you. Join a team that values warmth, respect, and making people happy, while enjoying fantastic employee benefits and a supportive work culture.

Benefits

Extra paid holiday for birthdays

50% off food at any Inns

£1 stays during January to March

1/3 off room bookings all year

£50 on same-day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tips through Tronc

Contribute to Give-inn back scheme

Qualifications

• Passion for hospitality and delivering exceptional experiences.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a warm experience.
• Take orders and serve dishes with professionalism.
• Create an enjoyable atmosphere for guests.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

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Join The Inn Collection Group

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a friendly team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Explore our beautiful locations with 1/3 off room bookings all year round.
• Experience spontaneous trips with £50 on same-day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• Access 24/7 confidential support through our Employee Assistance Programme.
• Receive tips through Tronc.
• Contribute to our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

About The Ambleside Inn

Set against breathtaking fell views and scenic walking routes, making it the perfect base to explore the Lake District. Surrounded by nature's tranquility, with easy access to picturesque trails, it’s a place to truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes, or recommending drinks, no two days are the same. Your professionalism and enthusiasm create an enjoyable atmosphere, making our Inn a place guests love to visit and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*