Front of House Team Member - Live In

TN United Kingdom; Penrith; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Front of House Team Member to create memorable experiences for guests in a vibrant pub atmosphere. This role is perfect for someone who thrives on customer interaction and has a passion for hospitality. With a commitment to exceptional service, you will be the first smile guests see, ensuring they feel welcomed and valued. Join a team that values respect, warmth, and honesty, all while enjoying fantastic benefits such as paid breaks and discounts at the Inn. If you are enthusiastic and ready to make a difference in a fast-paced environment, this opportunity is for you.

Benefits

Extra paid holiday for birthdays

Lead-Inn development program

Paid breaks

50% off food

Stay for £1 during off-peak months

1/3 off room bookings

£50 on same-day bookings

15% off for loved ones

24/7 Employee Assistance Programme

Tips (tronc)

Qualifications

• Passion for customer service and hospitality.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet guests and ensure a warm welcome.
• Take orders and serve dishes with professionalism.

Skills

Customer Service

Hospitality

Teamwork

Attention to Detail

Job description

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Front of House Team Member - Live In, Penrith

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Client:

Cumbria and Lancashire

Location:

Penrith, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

fdc9bcc818bc

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living our core values of respect, customer focus, warmth, and honesty, with the goal of Making People Happy.

Benefits include:

• Celebrate your birthday with an extra paid holiday.
• Build your future with our Lead-Inn development program.
• Paid breaks to rest and recharge.
• 50% off food at any of our Inns.
• Stay at our Inns for just £1 during January, February, and March.
• 1/3 off room bookings all year round.
• £50 on same-day bookings for spontaneous trips.
• 15% off bed and breakfast for loved ones.
• 24/7 Employee Assistance Programme.
• Tips (tronc).
• Contribute to our Give-inn back scheme.
• Awarded Best Pub Employer at the Publican Awards.

The Ullswater Inn is located on the southern shore of Ullswater, with views of Helvellyn, in the heart of the Lake District, offering breathtaking panoramas of Ullswater and surrounding landscapes.

You’ll Fit Right Inn

As a Front of House team member, you are the first smile welcoming guests and ensuring their experience is warm and memorable. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for all visitors.

Your duties include greeting guests, taking orders, serving dishes, and recommending drinks. Your professionalism and enthusiasm create a lively atmosphere that guests love and that our team enjoys being part of.

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, you’ll fit right in…

Watch Megan’s video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

This role includes colleague accommodation – learn more here: https://careers.inncollectiongroup.com/live-inn

*Age-related pay rates apply for Under 21s.*