Front of House Team Leader — Guest Experience Pro

Village Hotels; Cheadle; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Gym Membership

Hotel Stays

Food & Drink discount

Friends & Family discount

Retail & Lifestyle discounts

Mental Health support

Zusammenfassung

Village Hotels is seeking a Host Team Leader to be the operational right hand to the manager and the energetic face of the hotel. You will bridge digital efficiency and old-school hospitality, supporting the team, resolving guest issues on the spot, and ensuring front of house runs flawlessly during peak times.

Lead the shift, welcome guests, manage reservations, upsell Upper Deck rooms, monitor KPIs, balance daily accounts, and help recruit top performers while modelling the behaviours that

Qualifikationen

• Strong interpersonal and leadership abilities.
• Experience in front-of-house operations.
• Ability to manage reservations and guest queries.

Aufgaben

• Drive a warm, energetic welcome and assist guests with empathy.
• Manage reservation requests and upsell Upper Deck rooms.
• Track KPIs and monitor impact on hotel budget.
• Recruit high performers and nurture team culture.

Kenntnisse

Interpersonal skills

Leadership

Team leadership

Guest service

Tools

Hetras

Rota Horizon

Jobbeschreibung

Village Hotels is seeking a Host Team Leader to be the operational right hand to the manager and the energetic face of the hotel. You will bridge digital efficiency and old-school hospitality, supporting the team, resolving guest issues on the spot, and ensuring front of house runs flawlessly during peak times.

Lead the shift, welcome guests, manage reservations, upsell Upper Deck rooms, monitor KPIs, balance daily accounts, and help recruit top performers while modelling the behaviours that