Front of House Team Leader

TN United Kingdom; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a bold and award-winning business as a front of house supervisor in Bournemouth. Deliver exceptional hospitality in a vibrant pub environment, support management, and be part of a talented team dedicated to excellence. Enjoy competitive pay, tips, and various employee benefits.

Benefits

75% off food on shift

Access to cashback platform

Industry-leading training

Support for mental health initiatives

Team events and parties

Qualifications

• Deliver excellent bar and waiting hospitality to customers.
• Support management in leading a shift.

Responsibilities

• Work in a newly refurbished pub with high standards.
• Engage with customers and ensure a positive experience.

Skills

Hospitality

Customer Service

Job description

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We are a bold, award-winning business that prides itself on empowering our teams with autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants, and hotels with high standards, taking a different approach to others and always striving to be the best we can be.

We are looking for a front of house supervisor to join our team. This role involves delivering excellent bar and waiting hospitality to our customers and supporting our management team in leading a shift.

The Pavilion Arms is a newly refurbished Bournemouth pub with 11 boutique bedrooms, located just 15 minutes’ walk from the town centre and its beaches, and only 10 minutes from the train and bus station.

Our menu focuses on seasonality and locally sourced ingredients, creating exciting takes on British pub classics, with an emphasis on fresh fish, seafood, and steaks. We serve award-winning Butcombe beer and cider, along with a great selection of wines and cocktails.

Our stylish bedrooms are full of personal touches, with comfortable beds and stunning bathrooms. Whether you're planning a Bournemouth beach break or a romantic Dorset escape, we aim to make it special.

Outside, our covered terrace and rear beer garden provide perfect spaces for al fresco drinking and dining year-round.

What’s in it for you?

• The opportunity to work for an award-winning business recognized at the National Publican Awards, including Best Food and Premium Food Offer and Best Managed Pub Co (2024). You will work with some of the most talented people in the industry.
• Access to Liberation Life, a platform offering cashback with major retailers and savings on holidays, groceries, gifts, and more.
• The chance to work for a diverse, eclectic company and gain experience across various businesses and food offers. We encourage independence and innovation to drive your pub's success.
• A competitive hourly rate, tips, and 75% off food on shift. Accommodation may also be available.
• Industry-leading training and development through our ‘Pillars of Progression’ programme.
• Additional support and coaching from our operations team and talented managers.
• Work closely with locally sourced food and drink, including our own award-winning beer.
• Tools and investments in our properties to help you excel.
• The energy of team parties, events, training courses, and industry rewards, discounts, and benefits, including 50% off food on shift.
• A caring business that supports mental health initiatives through the Burnt Chef Project and offers an Employee Assistance Program available 24/7.