Front of House Team Leader

Butcombe Group; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join an award-winning business as a Front of House Supervisor at The Pavilion Arms in Bournemouth. This role offers the chance to deliver exceptional hospitality while supporting the management team. You'll work in a vibrant environment focused on quality and locally sourced ingredients, with opportunities for personal growth and industry-leading training. Enjoy competitive pay, tips, and a range of benefits including discounts and support for mental health.

Benefits

75% off food on shift

Potential accommodation

Industry-leading training

Team parties and events

Employee Assistance Program

Qualifications

• Deliver exceptional bar and waiting hospitality.
• Support the management team in leading a shift.

Responsibilities

• Join a team at a newly refurbished pub.
• Implement ideas and drive the pub's success.

Skills

Hospitality

Customer Service

Job description

We are a bold, award-winning business that prides itself on empowering our teams with the autonomy to operate boutique, premium establishments that impress our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants, and hotels with high standards, taking a different approach by always striving to be the best.

Role: Front of House Supervisor

We are seeking a Front of House Supervisor to join our team. This role involves delivering exceptional bar and waiting hospitality to our customers and supporting the management team in leading a shift.

About The Pavilion Arms

The Pavilion Arms is a newly refurbished Bournemouth pub with 11 boutique bedrooms, located just 15 minutes’ walk from the town centre and beaches, and 10 minutes from the train and bus stations.

Our Offerings

We focus on seasonality and locally sourced ingredients, creating exciting takes on British pub classics, with an emphasis on fresh fish, seafood, and steaks. Our bar features award-winning Butcombe beer and cider, along with a great selection of wines and cocktails. Our stylish bedrooms are designed with personal touches, super comfy beds, and stunning bathrooms, perfect for beach holidays or romantic escapes. Outside, enjoy our covered terrace and rear beer garden for al fresco dining all year round.

What’s in it for you?

• Work for an award-winning business, recognized at the National Publican Awards for Best Food, Premium Food Offer, and Best Managed Pub Co (2024). Collaborate with some of the most talented individuals in the industry.
• Access Liberation Life, a platform offering cashback with major retailers, discounts on holidays, groceries, gifts, and more.
• Gain experience across diverse businesses and food offers, with the independence to drive your pub’s success and implement your ideas.
• Competitive hourly rate, tips, 75% off food on shift, and potential accommodation.
• Industry-leading training and development through our ‘Pillars of Progression’ programme.
• Support and coaching from our operations team and talented managers.
• Work with locally sourced, award-winning food and drink, including our own beer.
• Receive the tools and investment needed to excel in your role.
• Enjoy team parties, events, training, supplier collaborations, and industry rewards including discounts and benefits (50% off food on shift).
• Be part of a caring business that supports mental health through the Burnt Chef Project and offers a 24/7 Employee Assistance Program.