Front of House Team Leader

TN United Kingdom; Winchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate Front of House Team Leader to join their expanding team. This role offers an exciting opportunity to develop your leadership skills while ensuring exceptional customer service in a vibrant pub environment. You will lead a dedicated team, coordinate with kitchen staff, and implement promotional activities to enhance the guest experience. With a clear pathway to management and numerous employee benefits, this position is perfect for someone eager to grow within a supportive and dynamic company. Join us to make a difference in our thriving pub family!

Benefits

Up to 33% off meals

33% off hotel accommodation

Development program

Lifestyle card with discounts

Service Awards

Birthday Gift

Referral incentives up to £1000

Qualifications

• Must be at least 18 years old due to licensing laws.
• Experience in customer service and team leadership.

Responsibilities

• Lead by example to deliver high levels of customer service.
• Assist in implementing and promoting promotional activities.
• Support and coach team members in upselling.

Skills

Excellent communication skills

Strong decision-making abilities

Organizational skills

General knowledge of food, wine, and beer

Ability to lead and motivate team members

Willingness to work flexible hours

Education

Proven restaurant experience

Job description

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If you are looking for a new challenge in a growing business, then read on!

What’s in it for you?

• Up to £12.50 per hour plus a share of Tronc
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which provides you with instant access to over 5,000 discounts across all aspects of your lifestyle. This card offers discounts from local independents, national and online businesses, helping you save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000
• Proven restaurant experience
• Must be at least 18 years old due to licensing laws
• Excellent communication skills
• Strong decision-making abilities
• Confidence
• Organizational skills
• General knowledge of food, wine, and beer
• Legal right to work in the UK
• Willingness to work flexible hours, including weekends and holidays
• Ability to lead and motivate team members
• Conduct pre-session briefings and ensure the team is trained on new products and promotions
• Assist in implementing and promoting promotional activities
• Support and coach team members in upselling
• Handle issues promptly and professionally, seeking advice from the general manager when needed
• Lead by example to deliver high levels of customer service
• Coordinate with kitchen and door teams to ensure consistent service
• Assist managers to ensure smooth business operations
• Participate in ongoing training and development
• Be eager to embrace new opportunities

As a Front of House Team Leader, you should demonstrate passion and energy to develop your team, ensuring excellent customer service and high standards.

What do we do?

We own a collection of beautiful, individual premium pubs across Southern England, located in idyllic settings. Our pubs serve high-quality, fresh pub food in a cozy atmosphere. Many of our pubs also offer charming bedrooms. Recently, we introduced Harper’s Steakhouse, a new premium American Steakhouse brand.

It’s an exciting time to join us!

Upham Inns is expanding, and we want you to grow with us. We’ve invested in our business and are seeing great results. We aim to grow our pub family further and are looking for passionate individuals to join our team.

We are looking for great people to join us

Our company is supportive yet caring about individual needs. We are a friendly, hands-on team passionate about running excellent pubs. We seek like-minded people eager to work and grow with us.